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Client Advocate


The MJ Companies


Location

Indiana | United States


Job description

JOB DUTIES

Provide outstanding customer service that impacts clients across multiple industries by supporting day-to-day operations and working with our client-facing team. This position is the perfect opportunity for someone looking to learn and grow within our organization!

+ Work together with the Account Manager and Client Executive to service clients

+ Assist with review of contracts for accuracy of policy details

+ Review Benefits Open Enrollment information for accuracy of information

+ Provide day-to-day customer service to clients

+ Assist Client Executives and Account Managers in retention of existing clients

+ Work with health risk management team in the analysis of claims information and development of additional value-add reporting including but not limited to Benefit Informatics

+ Gain working knowledge of functionality of resource tools

+ Assist in maintenance of client management system

+ Prepare and distribute Request for Proposal (RFP) packets for all lines of group insurance coverages including medical, dental, vision, life, disability and other ancillary lines of coverage

+ Work in Excel to prepare renewal information for clients

TECHNICAL FUNCTIONS

+ Highly proficient in the use of Microsoft Office Products: Excel, Word, Outlook, PowerPoint

REQUIRED EXPERIENCE

+ Exceptional written, verbal and interpersonal skills with keen attention to detail; professional presentation

+ Strategic thinker with ability to prioritize projects

+ Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management

REQUIRED EDUCATION

+ Bachelor’s degree preferred


Job tags

Full time


Salary

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