Learning and Development Specialist

Location

Richardson, TX | United States

Job description

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

WHAT YOU WILL BE DOING

As the Learning and Development Specialist , you will play a pivotal role in shaping the learning journey for our inside and outside sales, and customer service teams. You will build curriculums, develop eLearning, and be responsible for ensuring a seamless user experience for our teams when interacting with commercial content in the Learning Centre (LMS). This role will report to the Training and Enablement Manager.

• Design and develop engaging instructional materials for HVAC training programs, incorporating adult learning principles and industry best practices.
• Create interactive eLearning modules, simulations, and multimedia content to enhance the effectiveness of training initiatives.
• Collaborate with subject matter experts to ensure accurate and up-to-date content that aligns with industry standards and regulatory requirements.
• Manage the entire eLearning development process, from needs analysis to evaluation, ensuring timely delivery of high-quality materials.
• Oversee Learning Management System (LMS) administration, including content upload, user management and system troubleshooting.
• Conduct regular assessments of training programs to identify areas for improvement and implement enhancements accordingly.
• Stay up to date on emerging trends and technologies in instructional design and eLearning.
• Provide technical support to users and resolve issues related to the LMS and eLearning modules.
• Collaborate with internal teams to identify training needs and develop strategies for ongoing employee development.
• Maintain documentation for instructional design and eLearning development processes, and LMS procedures.

Additional responsibilities:

• Collaborate with T&E Manager and training peers to develop training strategy for Lennox Sales Resources including sellers, lead gen reps, and overlays.
• Establish methodology and cadence to reassess all sales and enablement training initiatives, incorporating team and customer feedback to alter approach as needed.
• Establish course content and student learning objectives for Lennox Commercial Sales team and Lennox Commercial customers.
• Ability to travel for training conducted throughout the US and Canada.

WHAT WE OFFER

Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Instructional Design, Education, or a related field.
• 5+ years training experience
• Proven experience in instructional design and eLearning development, preferably in the HVAC or related technical industry.
• Proficiency in eLearning authoring tools, such as Articulate Storyline, Captivate, or similar platforms.
• Strong project management skills with the ability to handle multiple tasks and meet deadlines.
• Familiar with HVAC industry terminology, regulations, and best practices a plus.
• Solid understanding of Learning Management Systems and experience with LMS administration (preferably CSOD)
• Excellent communication and collaboration skills for effective interaction with cross-functional teams.
• Detail-oriented with a focus on delivering high-quality training content.
• Continuous learner with a commitment to staying current on industry trends and technologies.
• Problem-solving skills and ability to troubleshoot technical issues related to eLearning and LMS.  

The Compensation range for this position is approximately $62k - $80k and will be based on the candidate’s qualification, experience, and education.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

#LI-JC1, #LI-Hybrid, #L&D, @Lennox, #LMS

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