Technical Services Engineer

Location

Danvers, MA | United States

Job description

Company Description

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.  . 

Polymers & Fluids segment is composed of highly branded products serving diverse markets that require value-added, differentiated solutions. These product offerings include adhesives, sealants, coatings, lubricants, additives, and cleaners for Transportation, Electronics, automotive aftermarket, MRO, Industrial Cleaning and Lubrication, New Energy, and Marine industry customers with unique needs. ITW differentiates through leading brand positions, technology, and innovation, and strong focus on specific niche opportunities. PPF East Asia is a division with regional headquarter in China and we have operations cross Korea, Japan, Hong Kong and countries in Southeast Asia.

ITW BUSINESS MODEL & CULTURE:

• We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life.  Our people thrive in our “flexibility within the framework” approach. 
• We are committed to providing you with growth and development opportunities that maximize your unique potential. 
• Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive! 
• Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential. 
• We live by our Core Values: 
• We focus on the essential core of each business opportunity, fostering simplicity in how we think and execute.  
• We gain strength through trial and error and work as a team through jointly sharing risk. 
• We treat our customers and suppliers with integrity and transparency, and constantly strive to do the right thing. 
• We deeply respect diversity at every level of the company and consequently promote an open environment where innovations can emerge from our various backgrounds and experiences. 
• We trust our team members and are confident that they each work to the highest professional standards and in the company’s best interests. 

SUMMARY:
Our Technical Services Team plays an important role in our business operations and success. As a Technical Services Engineer, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, analytical and critical thinking skills, material evaluation abilities, and customer relations prowess to create great tech services outcomes. This is an exciting opportunity to grow and develop within a well-established organization by leveraging your technical capabilities to make sustainable impacts for our customers! 

YOU MIGHT LIKE THIS JOB IF YOU ARE...

• Organized and accountable. You prioritize constant improvement and hold yourself to high standards of work. 
• Highly collaborative and a great communicator. You enjoy working with customers, sales and product managers, and channel partners on new and existing technologies and are great at communicating technical information to others regardless of their level of technical expertise. 
• Analytical. You find immense purpose in analyzing and evaluating information in front of you and are constantly looking to improve outcomes through enhanced testing and application optimization.

PRIMARY RESPONSIBILITIES:

• Assist in the sales process by evaluating our brands with applications and materials, recommend products and conduct customer visits to observe and develop application techniques, audits and presentations.  
• Answer phone and electronic inquiries from the website or CMI programs to provide product selections or trouble shoot application issues.  
• Provide field sales with technical data, test results, graphs, and reports.    
• Work with field sales & marketing and other ITW groups to generate and analyze lab data to identify product gaps, new product screening for ITW growth initiatives including General Industrial OEM and other segments, as needed.  
• Test competitive products against ITW portfolio products to determine technical gaps, Value Propositions for specific customer projects or problems and historical data.  
• Participate in the commercialization of new product launches coordinating technical data with other essential departments.   
• Be proactive in working with the sales team and their contacts to learn and visit with the Engineering, Materials, or Quality departments of key OEM customers and material manufacturers.    
• Work independently or in multi-functional teams to develop new business opportunities, advise on new products or the modification of existing ones.  
• Ability to travel to help support lab work presented at customers, trade shows, bringing on new customers and audits, industry presentations and emergency customer support.  
• Maintain an electronic database to record Technical Service data and aid in protecting the company from undue liability.  
• Participate in training/direction of new product training modules, training personnel and distributor reps.  
• Promote, support, and adhere to all safety, environmental and quality related policies and procedures.

Qualifications

• Bachelor of Science or higher in Material Science, Engineering, Chemistry, or related field. 
• 5-8 years of industrial experience preferred.    
• Experience working with adhesives. 
• Unbiased analytical and critical thinking skills. 
• Material evaluation experience, including both destructive and non-destructive testing, as well as analyzing results, failure modes, and behavioral cause/effect.  
• Presentation skills in small and large groups. 
• Strong computer and Microsoft Office Skills. ERP experience preferred. 
• Travel up to 10-20% and hold a valid passport. 
• Ability to lift up to 50 pounds for equipment part and customer substrate handling and ability to work in tight places on occasion. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

Job tags

Salary