Yale University
Location
New Haven, CT | United States
Job description
1. Serves as a principle source of information to clients who have business with or interest in the units. 2. Serves as a principle source of information on specialized techniques and equipment problems. May perform a range of technical functions. 3. Explains and demonstrates use of electronic security processes to students, staff, faculty, and visitors. 4. Explains and describes use of specialized computerized digital conversion systems, scanners, imaging and camera equipment. 5. Operates computerized security programs, systems and camera equipment. 6. Reviews records for accuracy and reporting. Prepares reports. Determines methods and materials for production. 7. Reviews unit products for accuracy and completeness. 8. Collects, compiles and evaluates time and production data. Prepares reports. 9. Performs technical functions incidental to access control and security systems. 10. May perform other duties as assigned.
Required Skill/ability 1: Proven ability to provide a high level of client support, including strong organization, oral and written communication, customer service, and problem-solving skills.
Required Skill/ability 2: Strong computer skills including proven ability using a variety of office productivity software, including intermediate proficiency with MS Word, Excel, PowerPoint, Outlook and Adobe PDF.
Required Skill/ability 3: Demonstrated ability using online collaboration tools (e.g. Microsoft Teams, Zoom, Box, JIRA, Confluence, ServiceNow, and others). Strong technical skills with the proven ability and willingness to learn new technology, systems or processes.
Required Skill/ability 4: Ability to effectively and professionally represent Yale Public Safety in a customer-oriented environment. Ability to remain focused with frequent interruptions. Ability to multitask and prioritize a wide variety of tasks, meet strict deadlines and follow schedules.
Required Skill/ability 5: Team player with the ability to work effectively with faculty, staff, students, alumni, and other professionals. Excellent attendance, punctuality, and reliability.
Preferred Education: Public Safety or technology industry work experience. Experience with Access Control systems. Experience in Video Management systems a plus.
Work Week: Standard (M-F equal number of hours per day)
Posting Position Title: Technical Assistant 3
University Job Title: Technical Assistant
Preferred Education, Experience and Skills: Public Safety or technology industry work experience. Experience with Access Control systems. Experience in Video Management systems a plus.
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of education and related experience.
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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