Customer Care Rep

Location

Ohio | United States

Job description

Customer Care Rep

Excellent opportunity to make a difference in what you do!

Come work as a Customer Care Rep for a progressive company that is making a significant impact in people's lives.

THE POSITION:

This is an on-site position, Monday-Friday full-time, your primary responsibility will be to act as the positive, professional first contact for customers calling WillowWood. You will be specifically responsible for providing customer support and service in the areas of processing orders and returns, as well as delivering all manner of product and business information.

THE SUCCESSFUL CANDIDATE:

In addition to being passionate about what you do and dedicated to our mission and vision, applicants with the best chance of success in this position will also need the following:

• High school diploma or higher, related college degree preferred.
• Excellent verbal, written and grammar skills.
• Proficiency with Microsoft Office products, ERP software, and CRM programs

• Ability to professionally and proficiently interact with external and internal customers using a variety of media, including via telephone, email, live chat, talk to text, etc.
• Prior experience in customer service field, call center environment or phone-centric work strongly preferred
• Prior inside sales and Spanish speaking ability not required but strongly preferred.

WHAT WE OFFER:

• Starting wage up to $18.00 per hour with annual performance-based increases and quarterly incentives
• Competitive benefits package including medical, dental, vision, life, disability and 401k programs.
• Onsite facilities include: gym, walking path, disc golf, onsite vending and 2 company paid food trucks per week

If you're ready to make a difference and take the first steps toward a challenging and rewarding position apply today!

We are an Equal Opportunity Employer: disability/veteran

Job tags

Salary

$18 per hour