Location
Remote | United States
Job description
Position: M365 L2 Support Engineer
Location: King of Prussia, PA/Remote
Duration: 1 Years
Phone & Skype
Immediate Interview
Skill Rating
| Mandatory Skills | Hands on experience in Years | Last used -Year | Self-Rating (Scale 1-10) |
| 1.Microsoft 365 | | |
| 2.Support Engineer | | |
| 3.SharePoint | | | |
| 4.L2/3 | | | |
As a Level 2/3 Support Engineer, you will play a crucial role in providing technical assistance and resolving escalated issues related to Microsoft 365. The ideal candidate will have a solid background in troubleshooting, administration, and optimization of Microsoft 365 services.
This role is looking for some with the following skillset
Responsibilities include
- Bachelor's degree in Software Engineering, Computer Engineering, Information Technology, Computer Science, or related field of study.
- 8+ years of experience in an enterprise-class Information Technology team working across all aspects including architecture, development, project implementation, and operations
- Deep understanding and hands-on experience with M365 applications (Exchange Online, SharePoint, Teams, and OneDrive) at an Enterprise level.
- Experience of dealing with incident, problem and change management processes.
- Excellent written and oral communication skills coupled with a customer service orientation.
Advanced Troubleshooting:
- Investigate and resolve escalated technical issues related to Microsoft 365 applications and services.
- Collaborate with Level 2 & 1 support and other teams to provide timely solutions.
- Excellent troubleshooting/problem solving skills.
- Ability to complete triage of faults that have been raised in a timely manor.
Administration and Configuration:
- Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
- Monitor and maintain the performance of M365 systems, ensuring high availability and reliability.
- Implement security policies and compliance measures within Microsoft 365.
End-User Support:
- Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness
Provide expert support to end-users, ensuring a positive experience with Microsoft 365 applications.
Job tags
Salary
