Sr. Systems Admin

Location

Richardson, TX | United States

Job description

Role: Sr. Systems Admin (Tier 3 Support)

Industry: IT 

Location: Richardson, TX

Remote or Hybrid Options: NO

Salary Range: $85,000 -105,000

Type: Full/Exempt/Benefits

Overview:

The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery. The first area is the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions. The second is handling escalations and advanced support of service requests, beyond the abilities of the higher-tier Service Desk Technicians. The third is assisting the project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Requirements:

• Strong Microsoft Azure experience.
• Strong Microsoft 365, Teams, and SharePoint experience.
  
• Strong Microsoft server and domain experience.
• Networking experience.
• Diagnostic skills of technical issues.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Experience working for a Managed Service Provider
• Possess and demonstrate a genuine desire to provide excellent customer service to clients.
• Demonstrate the ability to prioritize and focus on the task at hand.
  Demonstrate the ability to follow through on projects promptly.
• Establish the ability to take initiative independent of direct supervision.
  Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
• Self-motivated with the ability to work in a fast-moving environment.

Preferred Qualifications:

Relevant certifications for any of the following:

• Microsoft Azure, 365, Security.
• Cisco CCNA, CCNP.
• ISC2 SSCP, CISSP.

Key Responsibilities:

• Resolving service tickets quickly and permanently
• Customer Satisfaction: Keeping clients happy.
• Documentation: developing & updating documentation of systems supported
• Leadership takes responsibility for mentoring and developing junior members.

If you meet the above requirements and feel confident in your ability to perform these tasks, please apply online or submit your resume to [email protected]

Job tags

Salary