Senior National Account Manager
Location
Asheville, NC | United States
Job description
Aeroflow Health – Senior National Account Manager
Remote Opportunity - EST Time Zone Preferred Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity Within Aeroflow, the Payor Relations team is comprised of two teams.
- Our team focuses on supporting health plan initiatives through program development, education and collaboration.
- Our clients include network management teams, care managers and navigators as well as customer service representatives within health plans.
- Our dynamic and fast-paced team coordinates quickly with multiple parties within the organization bringing together key stakeholders to deliver high-value solutions.
Your Primary Responsibilities We are currently seeking a Senior National Account Manager for the Payor Relations team. The Senior National Account Manager is typically responsible for
- Develop and execute a comprehensive sales strategy to achieve revenue targets and growth objectives.
- Cultivate and maintain strong relationships with existing health plan partners to ensure continued collaboration and mutual success.
- Identify and pursue opportunities for expanding business with current health plan partners, maximizing revenue and market share.
- Research, analyze, and stay up-to-date on industry trends, competitor activities, and market dynamics to inform sales strategies.
- Collaborate with cross-functional teams, including marketing, product development, and customer support, to support partner initiatives and drive sales success.
- Lead and participate in the negotiation of contract terms and pricing agreements with health plan partners.
- Develop and deliver compelling sales presentations and proposals tailored to the specific needs and objectives of health plan partners.
- Track and analyze key performance metrics, such as sales performance, partner satisfaction, and market share, and use these insights to refine strategies.
- Manage and oversee a team of account managers, providing guidance and support to drive their individual and collective success.
- Act as the primary point of contact for escalated issues and concerns from health plan partners, working to swiftly resolve issues and maintain trust.
- Work closely with the finance department to ensure accurate forecasting, revenue recognition, and budget management for health plan partnerships.
- Stay compliant with industry regulations and company policies, ensuring ethical and responsible business practices.
- Regularly communicate and report on progress, challenges, and opportunities to senior leadership and key stakeholders.
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance.
- Maintain HIPAA/patient confidentiality.
Skills for Success - Strategic Sales Expertise: Proven ability to develop and execute complex sales strategies, drive revenue growth, and meet or exceed sales targets within the health plan industry.
- Relationship Building: Strong interpersonal and relationship-building skills, with the capacity to foster and maintain positive, long-term partnerships with health plan partners.
- Market Knowledge: In-depth understanding of the healthcare industry, health plan operations, and current market trends, with the ability to adapt strategies accordingly.
- Negotiation Skills: Proficiency in negotiating contracts, pricing agreements, and other terms with a focus on creating mutually beneficial arrangements.
- Data Analysis: Strong analytical skills to interpret data, identify trends, and leverage insights to refine sales strategies and decision-making.
- Cross-functional Collaboration: Ability to work effectively with cross-functional teams, including marketing, product development, and customer support, to align efforts with partner initiatives.
- Leadership: Proven leadership experience, including team management, coaching, and mentoring to foster the development of account management professionals.
- Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to partners, executives, and team members.
- Problem-Solving: Strong critical thinking and problem-solving abilities to address challenges, find solutions, and adapt to changing market conditions.
- Financial Acumen: Understanding of financial principles and the ability to manage budgets, forecast revenue, and ensure accurate revenue recognition.
- Ethical Conduct: Commitment to ethical business practices and adherence to industry regulations and company policies.
- Customer Focus: A customer-centric mindset with a commitment to exceeding partner expectations and delivering exceptional service.
- Adaptability: Flexibility and adaptability to thrive in a dynamic and evolving healthcare landscape.
- Organization and Time Management: Strong organizational skills and the ability to manage multiple accounts and priorities effectively.
- Tech-Savvy: Proficiency with sales and CRM software, as well as a willingness to learn and adopt new technologies.
Required Qualifications - Bachelor’s degree in a healthcare, business, marketing, a related field, or equivalent years of relevant work experience
- Experience: A minimum of five (5) years of proven experience in sales, with a demonstrable record of achieving or surpassing sales targets in a competitive environment.
- Industry Knowledge: Strong understanding of the Durable Medical Equipment Industry and its related products/services is preferred, but exceptional candidates from diverse backgrounds will also be considered.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate ideas, present compelling sales pitches, and negotiate effectively.
- Relationship Building: Natural ability to establish rapport and trust with clients, with a focus on maintaining long-term relationships.
- Adaptability: Resilience, adaptability, and a positive attitude in response to changing market conditions and customer demands.
- Problem-Solving: Strong analytical and problem-solving skills to address client challenges and offer tailored solutions.
- Team Player: Collaborative spirit, willing to support team members and contribute to a cohesive and successful sales team.
You might also have - Exceptional Communication Skills: You might have exceptional verbal and written communication skills, allowing you to connect with clients and prospects effectively. Your persuasive and articulate communication style helps you build strong relationships and present compelling sales pitches.
- Industry Knowledge: You might have a deep understanding of the [industry/niche] and its products/services. Your industry knowledge enables you to position our offerings strategically, address customer needs, and stay ahead of market trends.
- Customer-Centric Approach: You might have a customer-centric mindset, always prioritizing the needs and satisfaction of clients. Your ability to empathize with customers and provide tailored solutions sets you apart as a top-notch sales professional.
- Resilience and Adaptability: You might have demonstrated resilience and adaptability in navigating through challenges and changing market conditions. Your positive attitude and flexibility enable you to thrive in a fast-paced and dynamic sales environment.
- Strong Problem-Solving Skills: You might have strong analytical and problem-solving abilities, allowing you to identify customer pain points and propose innovative solutions that address their unique requirements.
- Self-Motivation and Drive: You might have a self-motivated and driven approach to your work, taking the initiative to pursue leads, nurture relationships, and consistently achieve your sales objectives.
- Collaborative Spirit: You might have a collaborative spirit, recognizing the value of teamwork and actively contributing to the success of the sales team. Your willingness to share insights and support colleagues fosters a positive and encouraging work environment.
- Tech-Savviness: You might have a proficiency in utilizing sales tools, CRM software, and other technological resources to streamline your sales process and maximize productivity.
- Strong Negotiation Skills: You might have strong negotiation skills, enabling you to navigate complex deals and secure mutually beneficial agreements with clients.
Perks and Benefits: Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: - Inc. 5000 Best Place to Work award winner
- Family Forward Certified
- HME Excellence Award
- Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
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