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Location

Flagstaff, AZ | United States

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Job description

Workplace Culture

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at the Flagstaff Mountain campus with or without accommodation. There is a possibility of limited (1 day per week) remote work after full training and with supervisor approval.
• This position is posted as CARE Center Case Coordinator, which is a working title. The NAU system title for this position is Student Development Coordinator, Senior.

Job Description

This position at the Lumberjack CARE Center provides non-clinical case management and referrals for students facing economic, psychological, family, academic, and social challenges, as well as provides supportive measures, in conjunction with the Title IX Coordinator or designee, for student-related sexual misconduct cases. It involves assessing risk level, coordinating referrals, and collaborating with campus and community partners. The role also includes managing programs that provide assistance and emergency grants for students in need. The ideal candidate has a master’s degree in behavioral science, social work, education, counseling, student personnel or a related area. Strong communication, problem-solving, and collaboration skills are necessary.

Student Service/Case Management - 60%

• Manage incoming CARE referrals or other referrals.
• Provide Supportive Measures for students involved in Sexual Misconduct (Title IX) cases including accurate record keeping, one-on-one meetings, coordinating academic and housing accommodations, communicating with faculty, and connecting with campus and community resources.
• Outreach to students of concern and offer referral to individualized resources and/or action plans to minimize/resolve problems.
• Assess Risk Level using NaBITA risk rubric.
• Administer a 5-question adaptation of the Columbia Suicide Severity Risk Scale as needed.
• Help students navigate various university processes & collaborate with other University departments, faculty, and staff to expedite resolution of problems.
• Facilitate enrollment needs i.e. withdrawals for psychological or medically related matters.
• Engage student’s support system – parents, guardians, or other - when necessary, to mobilize support for the students’ needs.
• Field phone/email inquiries about CARE concerns or student needs.
• Participate in regularly scheduled case management meetings.
• Keep accurate documentation related to all student cases using Maxient data management system.
• Use accurate data markers and prepare necessary statistical reports.

Coordinate Programmatic Efforts - 20%

• Help students access basic needs resources on and off-campus.
• Work together with the CARE team to oversee Basic Needs programs.
• Collaborate with NAU Foundation regarding required documentation and disbursement.
• Assist in maintaining program records and preparing annual reports.

Supervision - 10%

• Participate in supervision of Graduate Assistant and Interns (BSW and MSW).

Awareness Building - 5%

• Help create and maintain updated website and other marketing materials, related to Case Management and other CARE Center programs.
• Keep campus and community resource information current and up to date.
• Develop marketing materials (print and electronic) to increase awareness of university resources for students.
• Serve as a point of contact for campus community members who are seeking consultation and advice about program services.

Lumberjack CARE Center Responsibilities - 5%

• Staff university-wide events.
• Represent the CARE Center on university and community committees.
• Assist with special assignments with the CARE Center as needed.
• Perform other duties as assigned

Minimum Qualifications

• Bachelor's degree in a behavioral science, social work, education, counseling, student personnel, or related area; AND
• Three years of administrative/coordinative program experience; OR
• An equivalent combination of experience, training, and/or education.

Preferred Qualifications

• Master’s degree in behavioral science, social work, education, counseling, student personnel or a related area.
• Experience providing direct service (counseling, academic advising, mentoring, and/or coaching) to students in a higher education institution.
• Experience providing supervision.
• Experience with Maxient or other database management system, including tracking, documenting, report writing, and data analysis.
• Experience utilizing the NaBITA Risk Rubric.

Knowledge, Skills, & Abilities

Knowledge

• Supervision knowledge and experience.
• Knowledge of methods and techniques used in planning of event-related projects.
• Knowledge of current educational trends.
• Knowledge of social media and website content administration.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Effective interviewing skills.
• Active listening skills.
• Excellent written and verbal skills.

Abilities

• Ability to triage/crisis intervention.
• Ability to develop and foster both internal and external professional relationships.
• Promotes a diverse, inclusive environment.
• Communicates effectively.
• Problem solving, organizational, and analytical capabilities.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $47,634. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

March 25, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, [email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

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