Technical Support Specialist
Location
Boca Raton, FL | United States
Job description
Technical Support Specialist, Boca Raton, FL
The Technical Support Specialist candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. The Technical Support Specialist must have great customer service skills, strong problem solving and troubleshooting skills, ability to perform work independently and/or in a team environment and must be highly motivated and eager to learn in a fast-paced environment. The Technical Support Specialist must be comfortable interacting with clients via phone, e-mail, in person, virtually, etc.
The Technical Support Specialist operates in a professional office environment. This role routinely uses, but is not limited to, standard office equipment such as computers, laptops, phones, cell phones, photocopiers, filing cabinets and fax machines. This job requires constant driving in South Florida. The candidate must be able and willing to drive often, to different clients. Valid Driver's License required, ability and willingness to drive to different locations is required.
This is a full-time position, and the hours of work and days are Monday through Friday, 8:30 am to 5:30 pm. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 9am to 5pm Occasional evening and weekend work may be required when urgent issues arise.
Technical Support Specialist Responsibilities:
- Investigate user tech problems and identify their source; determine possible solutions; test and implement solutions as appropriate.
- Experience with Active Directory, resetting passwords, handling connectivity issues.
- Assist with Network, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
- Do installs, configurations and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers and related equipment.
- Follow up and see all tickets through to timely resolution.
- Ensure proper recording and closure of all tickets.
- Create accounts and configure hardware as part of the on-boarding process as needed.
- Maintain confidentiality of the information being processed, stored or accessed by the end-users on the network.
Technical Support Specialist Qualifications:
- At least 4 years of experience required.
- At least a High School diploma required. An Associate degree in Information Technology or a Computer Science degree is higher desired.
- Valid Driver's License required, ability and willingness to drive to different locations is required.
- Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.
- Active Directory maintenance, and Exchange File Server.
- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
- Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.
- Basic knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.
- Basic knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.
- Basic knowledge of: Methods and techniques used in troubleshooting computer and network problems.
- Basic principles and techniques of operating system and software maintenance, licensing, and backup.
- Basic Software tools used to remotely support personal computers.
- Basic Research techniques to support staying current and for solving technical problems.
- Ability to learn and support new systems and applications.
- Need to have great customer service and communication skills.
- Need great teamwork and time management skills.
- Knowledge of VMware infrastructure, virtualization, cloud infrastructure a plus, but not required.
- Knowledge of Cisco wireless including wireless controllers a plus, but not required.
- Knowledge of Cisco Voice a plus, but not required.
- Proficiency in English, written and verbal.
- Great troubleshooting and multi-tasking skills.
- Ability to communicate basic technical information to nontechnical personnel.
- Knowledge of computer and/or network systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Great Customer service orientation.
- Skill in establishing priorities.
- Great verbal and written communication skills.
- Candidates must pass a background & drug check.
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