Location
Sunnyvale, CA | United States
Job description
The job description you provided outlines the key responsibilities and skills required for a Service Now Developer position, Here is a breakdown of the skills and responsibilities:
Skills Required:
- Service Now Development: Proficient in developing, testing, and deploying applications and enhancements on the Service Now platform, following best practices and standards.
- JavaScript, JQuery, HTML: Strong web development skills, especially in JavaScript, JQuery, and HTML for customizing and configuring Service Now platform features.
- Python: Knowledge of Python, which may be used for scripting, automation, or integration purposes.
- Machine Learning Knowledge: Deep understanding of Machine Learning concepts, with the ability to apply them to develop solutions such as Sentiment Analysis, Auto Classification, Auto Routing, and Auto Resolution of incidents and Service Requests.
- ITOM (IT Operations Management): Experience with Service Now ITOM, including the implementation of ITSM solutions, configuring and customizing software applications, defining service catalogs, developing automation workflows, and integrating systems.
- Service Now Gen AI Controller: Familiarity with Service Now generative AI capabilities, including the use of AI in ITSM processes.
- PI (Performance Analytics) & PA (Predictive Analytics): Working knowledge of Performance Analytics and Predictive Analytics features of Service Now.
Responsibilities:
- Platform Configuration and Customization: Configure and customize Service Now platform features such as forms, workflows, reports, dashboards, and notifications.
- Integration: Integrate the Service Now platform with other systems and applications using APIs, web services, and other methods.
- Troubleshooting and Debugging: Perform troubleshooting and debugging of issues and errors on the platform, providing support and maintenance.
- Research and Innovation: Stay updated on the latest trends in Service Now generative AI, ITSM, and propose new ideas and features to improve customer experience.
- Stakeholder Collaboration: Collaborate with stakeholders and customers to understand requirements, expectations, and deliver solutions that meet their needs.
- Quality Assurance: Ensure the quality, performance, security, and scalability of ITSM solutions, following best practices and standards of software engineering.
- Leadership: Lead the implementation of ITSM solutions, unify CMDB, and demonstrate leadership skills in guiding and empowering engineers and data scientists.
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- Dice Id: 91099677
- Position Id: 8191128
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