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Location

Delray Beach, FL | United States

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Job description

The Sales and Marketing Support Manager serves as the Administrator for the Regional Southeast Sales Offices, representing 40 properties, including 22 Opal Collection luxury resorts and Hotels in Florida. Responsible for ongoing reporting, data analysis, problem solving, training, upholding sales standards,project management, and supporting operations of the Florida sales office. The Sales and Marketing Support Manager works closely with the Regional Director of Sales for Florida and the Northeast, and provides support in several areas. The role is located within the sales office in Delray Beach (or possibly Jupiter, Sarasota or Portsmouth, NH offices). Detailed Description of responsibilities:

• System Management/Administration - including Delphi, Marriott CI, CVENT, Ivvy, Infor HMS. Ongoing data analysis, reporting, insights for sales and marketing that drive results.
• Sales Procedures* Assist with educating sales personnel on existing companywide SOPs
• Create SOPs for new procedures when requested
• Ensure all sales personnel are following standards
• Participate in monthly sales meetings with Directors
• Training* Work with Directors to train all existing and new employees on policies and procedures
• Train new employees with Delphi and CI/TY Training
• Track training and keep employees up to date with changes or updates
• Track systems passwords and RFP tools
• Assist with setting up new users with log in information (EIDs, CITY access, third party sites etc…)
• Reports* Run all reports out of Delphi or CI/TY as needed to include group pace, segmentation, GRCs, and any ad hoc reports required
• Assist sales personnel with property specific reports
• Build reports in Delphi FDC as needed
• Provide data analysis and PowerPoints to support data.
• Tradeshows & Events* Create/Manage Southeast Regional tradeshow list/budget and keep up to date with estimated costs per hotel* Know when we need to register
• Assist sales personnel with materials for show to include collateral, backdrops, giveaways etc.
• Ensure feedback forms are received for all shows
• Work with NE Corporate Admin on the NE/SE tradeshow list
• Assist with planning special client events, FAMs, training classes, etc.
• Other
• Assist with NE/SW hotels when needed with regards to training, reporting, etc.
• Other responsibilities as prescribed by SE Regional Director of Sales

Job Requirements:

• Must have a minimum of two years’ experience in hospitality industry.
• Must possess excellent written and verbal communication skills.
• Must possess strong IT skills - Excel, PowerPoint, Sales Systems.
• Must demonstrate a general understanding of hotel operations.
• Must be well organized and able to manage multiple tasks at once.
• Must work well independently and with a variety of individuals.
• Must be punctual and dependable.
• Must possess the ability to travel when needed (2-3 times per year, mostly within FL).
• Must be able to analyze technical issues and find long term solutions.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Paid Time Off
• 401(k)
• Hotel Discounts with all affiliated properties

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

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Job tags

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Salary