Employee Benefits Broker Assistant Manager

Location

White Plains, NY | United States

Job description

AssuredPartners in White Plains, NY is seeking a Life and Health licensed Employee Benefits professional to join our team as an Assistant Manager! The Employee Benefits Broker Assistant Manager provides a high level of support to leadership, team members, including Account Representatives, Account Executives and Sales Executives.  The Benefits Broker Assistant Manager provides advanced client support including comprehensive account management for a book of business, from proposal through evaluation of risk and industry changes. In this role, you will also serve as representative of the employee benefits team to Management.

The Ideal Candidate  

• You possess a solid sense of professionalism and have a customer service disposition  
• You  are able to span managing people to get projects done, while also being a team player and not being afraid to “do the work” 
• Highly analytical in nature, you are comfortable analyzing reports & data to make real world conclusions  

If this sounds like you and you are looking for the next stage of your career, we invite you to keep reading and apply!  

• Analyzes and organizes office operations and procedures. Creates and manages department structure and enhances process improvements. Drives efficiencies. Standardizes processes and procedures. Promotes quality improvement initiatives. Researches and develops resources that create timely and efficient workflow for various support teams.
• Depending on the size of the Employee Benefits staff, the Operations Director, may also handle a book of business, or have other duties within the EB service team, and the duties and responsibilities for that position will also apply. The following duties may be directly performed by the Operations Director, or may be performed though Team Leaders where appropriate due to the size of the office.
• Contributes effectively to the operations team whose responsibility is to continuously seek to improve the customer service experience, the support of the sales effort, and best practices workflows for the Agency’s Employee Benefits operation.  
• Prepares annual evaluations for service staff.  Solves personnel problems, resolves conflicts, and addresses complaints within the EB service operation.   
• Administers the training program for new hires in the service staff positions. This includes training on office equipment, AssuredPartners procedures, any applicable operating system and general insurance coverage knowledge. Tailors training to new and current employees in order to address skill and knowledge needs through individual mentoring, small group, or classroom training. Assesses each service employee’s need for further training, sets up goals and implement a plan for them to achieve those goals.    
• Solicits producer and client feedback to assure they are receiving quality assistance from service staff.  
• Reviews and assesses internal audits for the profit center according to procedures including reporting requirements. 
• Provides training and support for new producers as they build their book of business.    
• Identify and develop operational tools and opportunities to improve sales capabilities and client retention.
• Maintain overall integrity of Agency Management System data, documentation, and historical information. Extract Agency Management System information to compile accurate and beneficial data by utilizing Benefit Point Reports.
• Develop new/improve upon existing Agency Management System workflows, to ensure AssuredPartners is utilizing the most current and efficient tools and technology available. Educate and train all applicable employees on new or revised workflows, tools and technology as needed.
• Directly supervise Project Managers in the Employee Benefits Department.
• Some travel is expected.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary ranging from $140,000-$155,000.
• Generous Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

• Five or more years industry experience. Advanced understanding of underwriting and insurance coverages.  
• Ability to manage a book of business in addition to operational and management duties
• Current L&H license is required
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages  
• Full knowledge of insurance markets  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of  organization  

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger! 

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