Location
Rutherford, CA | United States
Job description
Job Description:
Come be a part of making every person's day bright and warm! Our Guest Service Associates are the first point of contact for guests. The position provides a warm welcome, provides information, ensures guests are taken care of with a sense of urgency, assists in selling/ displaying merchandise, escorts guests to counters, processes POS transactions and does this in a very fast paced environment. We invite individuals who possess a friendly, gracious and warm approach, and enjoy connecting and serving guests to apply and help us in create memorable moments for all that visit Peju Winery. We are looking for full-time, part-time and seasonal associates!
What You Will Do:
• Greet guests with a smile, a warm welcoming and delightful manner. Share your knowledge about the winery, family history and educate them about the wines. Escort guests to tasting counters.
• Create memorable moments for guests; be yourself, be engaging, and have fun.
• Offer guests products and other purchasing opportunities. Share offers, experiences, clubs and special seated tasting at our Rutherford property.
• Utilize POS registers and reservations systems to collect guest contact information and process purchases.
• Work with a sense of urgency imperceptible to guests.
• Work as a team player and assist in other duties needed to support the Tasting Room operation.
• Consistently present yourself in a professional and polished manner.
Requirements
• Previous guest service experience in luxury retail, restaurant, or hotel guest service preferred.
• Engaging presence and presentation skills, with the ability to respond spontaneously and entertain and educate guests; ability to present a fresh and personalized experience to every guest.
• Positive and humble attitude; ability to work well independently as well as harmoniously with a team.
• Experience with reservation system and POS software; AMS experience a plus.
• Weekends and holidays are required.
• Ability to stand for long periods of time.
• Must be 21 years of age
Additional Benefits:
Vacation, Sick and Holiday Pay
Employee Wellness Program
Winery Discounts
401k Retirement Plan with Company Match
Voluntary Supplemental Programs
Diverse company team that creates a fun and exciting work environment.
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