PC Consultant - Associate

Location

Harrisburg, PA | United States

Job description

UPMC is looking for a PC Consultant Associate to join their team. This position will be ON-SITE. Additionally the person in this role must be willing and able to report to work at various UPMC facilities’ running departmental errands and transporting hardware/moving equipment as needed.

Description
Under the direction of management and more senior members of the team, the PC Consultant Associate will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting.

Responsibilities:

• Actively participate in technical mentorship by intermediate and senior level team members.
• Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
• Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
• Demonstrates appropriate, clear, concise, and effective written and oral communications.
• Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
• Ability to manage time, tickets, and workload under the direction of leadership.
• Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• Ability to travel to various UPMC facilities for work-related tasks, including but not limited to: driving to sites, running departmental errands, transporting hardware (as needed).

Job tags

Salary

$22.24 - $33.35 per hour