Solutions Lead

Location

Dover, DE | United States

Job description

at Zurich NA in Dover, Delaware, United States

Solutions Lead

110175

Zurich is looking for an Insurance Solutions Lead to join the?Business Transformation team. This is a hybrid role within the U.S., preferred assigned location is Schaumburg, IL but open to considering alternate locations for a well qualified candidate.

This is a senior-level consultant position focused on telling the story of the impact of change and identifying future improvement opportunities through analyzing data, synthesizing feedback, and developing insights. These insights will be used to influence Business Units, Operations, and IT leadership to drive sustainable performance improvements for the underwriting function.

May lead multiple projects of moderate to large size and complexity; may coordinate other consultants participating in assigned projects. Takes a proactive and holistic approach to business practices and processes, including identifying opportunities for improvement, developing solutions, managing initiatives, and aligning appropriate Subject Matter Experts ( SME ) and resources needed from across the business to execute change. Partners across the business to identify, develop, and implement change management strategies; acts as a change agent in the implementation of initiatives that support strategic and operational priorities.

In this role you will:???

+ Gather, analyze, and interpret a wide variety of?qualitative and quantitative data?to extract knowledge and insights?

+ Select data samples and analyze collected information according to established methods/procedures.?

+ Prepare?data analysis?reports, charts, tables, and other visual aids?to identify trends and recommend actions needed.

+ Collaborate with business and functional areas to understand and interpret data results to understand the story behind the numbers and to influence outcomes.

+ Builds strong relationships across the business.

+ Utilize business, technology, organizational change, and collaborative skills to work with business owners and cross-functional resources to develop and deploy implementation strategies and deliverables.

+ Provide project planning and status reporting for assigned large and complex projects.

+ Apply knowledge of the business objectives, processes, products, and services to develop recommendations for new programs and/or initiatives to solve complex business challenges. Provides consultation, including, process analysis, identifying and designing business solutions, issue resolution.

+ Coordinate planning, facilitate meetings, and monitor decisions throughout the Execution Framework Process.

Basic Qualifications:

+ Bachelors Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR

+ High School Diploma or Equivalent and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR

+ Zurich Certified Insurance Apprentice, including an Associate Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaAND

+ Experience in Organizational Effectiveness or Change Management

+ Experience in the application of existing and/or change management methodologies and tools

+ Project management experience

Preferred Qualifications:

+ In-depth knowledge of the tools, concepts, methodologies, and techniques of business process reengineering, change management, performance metrics and measures, customer assessment, cost/benefit analysis, benchmarking, process mapping/simulation, data collection, problem identification and interpretation

+ Self-motivated

+ Critical thinker

+ Demonstrated experience with / having:

+ project and stakeholder management skills, ability to develop collaborative relationship

+ ability to inform and influence, through clear and concise verbal and written communication, across the organization at all levels and externally (e.g., customers / brokers / distributors)

+ Detail oriented

+ Data analytics/interpretation and metrics visualization skills

+ Agility, willingness to act with empowerment / sense of urgency

+ Process-oriented (connect the dots, follows-up)

+ Microsoft Office skills (e.g., advanced Excel & Powerpoint, Teams, PowerBI) and familiarity with Business Objects

+ Strong analysis and problem-solving skills

+ Knowledge of existing and emerging technologies and how those technologies can be used to improve insurance business processes and transaction processing

+ Broad-based knowledge of insurance industry including knowledge of insurance business processes and processing

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here ( . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $83,700.00 – $137,100.00.

As a condition of employment at Zurich, employees must adhere to any COVID -related health and safety protocols in place at that time ( ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ( to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM – Schaumburg, AM – Remote Work (US)

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

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