Oracle
Location
Santa Fe, NM | United States
Job description
Job Description
Oracle is building a best-in-class next generation cloud that supports the most fast paced mission-critical customer requirements, operating at cloud scale to provide a secure, distributed, multi-tenant cloud environment. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join our team of top-class program managers and help our customers achieve more than ever before! The candidate will be embedded in the cloud engineering team that is responsible for enabling and onboarding our largest most sophisticated customers.
North America Cloud Infrastructure - Engineering (NACI-E) is looking for a public-sector experienced, customer-facing Technical Program Manager to drive customer success by account managing our most strategic customers. The larger NACI-E organizations is focused on accelerating deal timing and consumption by building trust with customers and includes a team of 2,000 Cloud Architects and technical consultants passionate about the success of top OCI Customers.
Who is the NACI-E TPMaaS Team?
The NACI-E Customer Engagement TPMs are experienced customer-facing Technical Program Managers who target customers with new ARR (Annual Recurring revenue) or consumption opportunities. We provide clarity across Oracle engagements by identifying and eliminating blockers and driving closed-loop customer execution in partnership with our Enterprise Cloud Architects and Cloud Engineers. We plan, coordinate and complete customer projects. All programs align to the greater vision, mission and objectives of the org. We interpret and empower the customer by being advocates and change agents.
Where is the position located?
The role can be done primarily from a home office. However, this job will focus on Public Sector Customers, travel to US government customers, or the Oracle office, is feasible at a short notice.
Description What You’ll Do
Work directly with state and local and/or federal government customers to drive mutual success for the customer and for Oracle
Adaptive Leadership, partner with the customer on mutual success as challenges arise.
Mobilize new ARR opportunities and build trust with customers by providing clarity around Oracle engagements, eliminate blockers, and ensure timely follow up.
Develop and maintain communication with key project collaborators and decision makers.
Identify and remove blockers for customer work streams.
Manage day-to-day interactions with executive clients, collaborators, and sponsors.
Deliver components of client engagements focused on identifying, designing, and implementing both technology and creative business solutions for large companies.
Supervise progress of the customer engagements, identify, and quantify variances, perform required corrective actions.
Maintain changes to engagement scope, schedule to keep the plan accurate, updated, as defined in the organizational change plan.
Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project.
As needed, identify business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Your background in technology will provide the foundation to manage these streams but also understand the technology
Focus on process innovation and enablement to drive customer happiness, reference advocacy and CSAT.
Maintain knowledge management and reusable artifacts that our larger team can use with customers or for customer management.
Plan and direct resource schedules as well as project success.
Supervise the programs from initiation through delivery, collaborating with internal teams and customers on technical matters.
Select, develop, and evaluate personnel to ensure the efficient operation of the function.
Responsibilities
What You’ll Bring
You have that rare combination—a sharp technical proficiency and an understanding of the customer landscape and their business. You have experience working closely with government executives, and presenting sophisticated information in a simplified manner that is easy to understand. You have experience managing a large program and running it top to bottom – from presenting to executives to nailing the basics. You understand data processing and tooling, and know how to simplify processes. Demonstrated leadership skills, and directing a virtual team that does not report to you. You can build excellent PowerPoint presentations to drive strategy and know how to navigate a sophisticated excel project budget. Strong communication skills, analytical skill and attention to detail. BS degree or equivalent experience relevant to functional area. Prefer 8+ years of project management, timely deployment or related experience.
We are looking for Candidates with the following Skills and Experience:
Understanding of working with government customers, and the nuances and policies involved with anti-corruption rules
Demonstrated ability to partner with executives across different functions.
5-10 years’ experience managing complex cross-functional large scale enterprise projects.
Understanding of cloud architecture, especially OCI.
Experience providing templates and re-usable artifacts that help large organizations scale.
Passion for using data to solve technical and business challenges and willingness to get into it to get the job done.
Adaptive leadership, and ability to move projects forward despite ambiguity
Ability to synthesize complex elements into streamlined and robust stories for audiences of variable technical levels.
Strong organizational, presentation, verbal, and written communication skills.
Collaborator management.
Escalation management and recommend further improvements.
Align the customer’s general business targets with the objectives and outcomes.
PMP Certification is a plus.
Experience in Cloud sales a plus.
Does this sound like you? If so, we hope to meet you!
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $87,800 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action Employer**
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