Location
Austin, TX | United States
Job description
Job Description
THE OPPORTUNITY Title: Account Manager
Job Type : Full-time Exempt
Reports to : Domestic Channel Partnerships Manager
Location : Austin, TX (Corporate Headquarters located in the Domain)
At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.
Summary: Citizens, Inc. is seeking a dynamic customer-centric professional to join our Channel Partner Support team.
The
Account Manager supports Citizens, Inc. by acting as a liaison between the business and our clients by managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. The
Account Manager supports the Sales Team and Operations while assisting to manage a portfolio of our clients. This role requires a high level of customer service to develop trusted advisor relationships with key stakeholders, serve as the lead point of contact for customer account management matters, build and maintain strong, long-lasting relationships. Account Manager will liaise with internal teams by providing feedback and reports to improve the entire client experience.
This position is located at the Domain Office in Austin TX. The
Account Manager reports directly to the Channel Partner Support Team Manager.
WHAT YOU WILL GET TO DO - Serve as the lead point of contact for customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts, customer stakeholder and executive sponsors.
- Ensure the timely and successful delivery of products and services to the clients.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Act as a channel of communication between clients and the employees of an organization.
- Resolve customer complaints promptly to maintain trust.
- Identifying high-value clients and develop strategies to build relationships.
- Collaborate with sales team and operations.
- Notify the Channel Partner Support Team Manager and other relevant stakeholders of any issues.
- Thorough knowledge of the company, products, and processes as well as the client's industry, functions and values.
- Act as an ambassador for the company by helping to promote and maintain a positive company image.
WHAT YOU NEED TO SUCCEED - High school diploma or GED
- 3+ years' experience in an Account Management role or similar within the industry
- Bi-Lingual (Spanish and English)
- Service oriented individual with high personal standards for ethical conduct and a hands-on work style.
- Excellent written and verbal communication skills.
- Collaboration, innovation, and creativity skills.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Able to work under pressure and time constraints in a fast-paced environment.
- Comfortable working at a varying pace, addressing multiple tasks and deadlines simultaneously.
- Ability to adjust priorities often and manage frequent interruptions.
- Skillful task prioritization and multitasking.
- Strong verbal and written communication skills.
- Effective organizational and planning aptitude.
- Quick learner.
- Accountability and integrity
- Attention to detail and problem-solving skills.
- Capability to handle diverse individuals and address a wide range of issues.
- Ability to work in the office Monday-Friday, 8AM - 5PM with occasional flexible hours.
BENEFITS (the fun stuff) As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in camaraderie, rewarding work, community involvement, and a focus on your well-being.
We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k. Our benefits plan allows for Virtual Visits and the ability to use the Employee Assistance Program. Our benefits package includes generous Paid Time Off (PTO) and paid holidays every year.
At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.
Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.
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