Customer Service Supervisor
Location
Winston Salem, NC | United States
Job description
Job Description
The Opportunity
The Customer Service Supervisor is responsible for all day-to-day interaction facilitated by the customer service team. They will act as a liaison, provide product/services information, pricing, order entry, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. The successful candidate will have leadership skills and drive continuous improvement.
Experience Requirements
- Strong Customer Service skills are a must, including phone calls and active listening.
- Ability to interact with customers on routine basis and demonstrated high level of Customer Service.
- Must be able to prioritize workload and manage multiple tasks in a fast-paced environment - strong time management skills.
The Successful Candidate
- Enter orders with attention to detail and accuracy.
- Take responsibility for ensuring quote and order entry accuracy and providing professional and timely updates to internal and external customers.
- Motivated self-starter able to work independently and with a team.
- Provide a timely review of all KPIs.
- Maintain a historical log in the appropriate system, complete with task assignment, priority and date(s) as directed.
Qualifications
Essential:
- Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation)
- Robust organizational, problem-solving and multitasking skills.
- Ability to understand technical specifications.
- Proven customer support or customer service experience
- Must be thorough, accurate, and organized, with a strong attention to detail.
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Patience, Empathy and Professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, working with several programs/software at once
- Ability to thrive and lead in a team setting
Desirable:
- Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.
- Ability to understand technical specifications.
- Proven customer support or customer service experience
- Robust organizational, problem-solving and multitasking skills.
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
#HP #li-hybrid
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