Operational Support Specialist

Location

Brentwood, TN | United States

Job description

Dominion Payroll is hiring an Operational Support Specialist in Nashville, TN!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Dominion Payroll:

• Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
• An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
• Renowned for 99% customer retention with industry leading Net Promoter Score
• Proprietary, web-based technology that provides competitive advantages
• Locally owned and operated
• Phenomenal opportunities for advancement

Here's what you'll do day-to-day:

HCM Technology/Client Support:

• Contact clients daily to provide reminders for upcoming payroll processing deadlines.
• Assist clients with resolving employee and client user lockouts within the software system.
• Enter garnishment data for clients on a daily basis.
• Input pay card data for clients and alert packout as required.
• Manage the preliminary termination process for clients when needed.
• Conduct garnishment audits and handle related tasks.
• Assist clients directly with basic needs related to their accounts as required.
• Participate in special projects as assigned.

Packaging Operations:

• Print, seal, and package all client payroll print jobs while ensuring the quality parameters and deadlines are met.
• Assemble parcels for shipping, including inserting items into shipping envelopes, weighing packages, and affixing labels.
• Ensure all clients are billed daily for packout-related services.
• Manage local (USPS and Courier) and FedEx delivery of packages for clients.
• Research and resolve any client inquiries related to package deliveries.
• Update the system with specific wrapping instructions, 'attention to' contacts, and delivery instructions for individual client accounts.
• Ensure that printing equipment and supplies are well-maintained and operational.
• Handle communication and rapport with vendors for order placements and necessary equipment repairs.
• Proactively take measures to prevent errors and minimize waste in daily tasks and operations.

Preferred Qualifications

• Six (6) months to one (1) year of relevant experience and/or training, or equivalent combination of education and experience.
• High school diploma or equivalent (GED).
• Must be highly proficient and fully functional in all Microsoft Office applications, especially Microsoft Excel and able to effectively utilize available office management technology.
• Exceptional organizational skills and multi-tasking abilities along with attention-to-detail with a high degree of accuracy.
• Professional, articulate and able to use good independent judgment and discretion.
• Excellent interpersonal skills and ability to build strong relationships at all levels internally and externally.
• Outstanding verbal and written communication skills required.
• Strong problem solving and analytical skills, coupled with flexibility and a strong sense of urgency regarding deadlines.
• Ability to work independently with minimal supervision.
• A positive and upbeat attitude.
• Broad knowledge of applicable federal and state wage and tax laws and compliance regulations regarding payroll.
• Must have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex and deadline-oriented service environment.
• Ability to deal with difficult, sensitive and confidential issues.
• Lead in Culture and being a Change Agent.
• You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths.
• Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Community : We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.
  • GSD : Get Shit Done! Start right now and don't stop. We are never done.
  • Rise Above : Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
  • Passion : Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
  • Create Culture : Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
  • DP No Se Vara : Never get stuck. We find a way or make a way.
  • Excellence : Don't let good be the enemy of great. Every single thing that you do matters!

Company Perks:

• Robust 401k match program 💸 
• Significant paid time off plus company paid holidays 🌴
• 16 hours of volunteer paid time off ⏰ 
• Quarterly community-focused opportunities 🌍
• Friday lunch 🍴 
• Close at 4pm on Fridays 🌞 
• Wellness and employee assistance programs ☑️

Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.

Job tags

Salary