Supervisor Environmental Services- Cypress
Location
Cypress, TX | United States
Job description
At Houston Methodist, the Supervisor Environmental Services position is responsible for directing the work of staff, overseeing daily operations within assigned areas. This position supervises staff, shift activities and is responsible for staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the EVS Supervisor position include performance improvement activities, as well as providing support for department management.
The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
PEOPLE ESSENTIAL FUNCTIONS - Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover.
- Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate.
- Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.
- Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
- Plans and leads daily team huddle. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding.
SERVICE ESSENTIAL FUNCTIONS - Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. Serves and actively participates on various committees as directed.
- Submits orders for equipment and supplies according to department guidelines, and educates staff about the proper usage. In addition to validating staff competencies, provides regular in-service training to keep staff informed about changes to equipment/supply use and process changes.
- Ensures department process for room cleaning and inspections are followed, with the goal of meeting or exceeding HCAHPS cleanliness scores.
- Identifies opportunities and takes action to build strategic relationships with other areas, teams, departments, and units to achieve business goals.
QUALITY/SAFETY ESSENTIAL FUNCTIONS - Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines.
- Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed.
- Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager.
- Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Ensures policies, procedures, and safety rules are followed. Corrects minor safety hazards, observes infection control precautions and complies with all regulatory standards.
- Ensures that all equipment and chemicals are properly labeled, maintained and stored.
- Conducts quality audits on equipment, processes and outcomes to meet client expectations and achieve department/organizational goals.
FINANCE ESSENTIAL FUNCTIONS - Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Manages staffing needs including scheduling, time off requests and time keeping.
- Establishes and monitors supply purchasing and inventory processes utilizing efficient and cost-effective work practices.
- Develops staffing plans and schedules to meet department needs and system goals for labor productivity.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS - Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations.
- Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan (MDP).
- Seeks opportunities to identify self developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates MDP on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION - Bachelors degree or an additional four years of experience required in lieu of degree
WORK EXPERIENCE - Two years Environmental services hospital experience preferred
LICENSES AND CERTIFICATIONS - REQUIRED - DL - Driver License - State Licensure and
- DOTHAZMAT Certification (DOT) -- renewed every 3 years within 90 days
LICENSES AND CERTIFICATIONS - PREFERRED - BLS - Basic Life Support (AHA)
KNOWLEDGE, SKILLS, AND ABILITIES - Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
- Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization
- Demonstrates leadership qualities and critical thinking through self-direction initiative, effective interpersonal skills, and oral/written communication skills
- Ability to identify and understand issues, problems and opportunities; and recommend solutions
- Ability to work effectively in a fast paced environment
- Demonstrates flexibility and adaptability in the workplace
- Knowledgeable of housekeeping and building service operations
- Knowledgeable of quality improvement processes
- Ability to teach others to provide service according to the quality standards of the department
- Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
- Adapts to multiple ongoing priorities including but not limited to organizing workflows and actively participating in problem solving
- Exhibits strong interpersonal teamwork and leadership skills with all levels across the organization and assures delivery of excellent customer service to all patients, visitors, physicians and coworkers
- Proficient computer skills including knowledge of Microsoft Office software including PowerPoint, Word, Excel and Webmail
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform Yes
- Scrubs Yes
- Business professional Yes
- Other (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treated more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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