Order Management Specialist

Location

Detroit, MI | United States

Job description

Are you looking for an opportunity that is more than a job? Plant your roots and grow with Clean Earth. Here at Clean Earth, you will have the opportunity for a career in the growing field of environmental sustainability. Clean Earth provides waste solutions to retailers, pharmacies, hospitals, government operations, harbors, manufacturers, and consumers. Clean Earth ensures a cleaner, greener planet for generations to come. You could be part of the solution! 

Why join Clean Earth? 

In addition to competitive pay, we also offer: 

• Health benefits available Day 1 
• 401k available Day 1 
• 10+ paid holidays/year 
• Free HAZWOPER training and certification
• Overtime opportunities 
• Ability to be cross-trained into different roles 

Clean Earth is a leading provider of environmental services with over 60 facilities throughout the U.S. We are a division of Harsco Corporation, a global powerhouse with over 11,000 employees. And we were recently named as one of America's Most Loved Workplaces 2022 by Newsweek! 

Job Description

The Order Specialist is responsible for ensuring the order-to-cash process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. The Order Specialist will also serve as a liaison between customer experience, operations, profiling, loss prevention, and billing teams to push orders through the process.

Primary Responsibilities (Essential Functions): 

• Monitor, review, and manage open orders daily from several reports and serve as first point of contact for order escalation in the facility
  • Take ownership of aged delayed billing cases and escalated open orders, initiating investigations into delays 
• Investigate each escalated open order and respond promptly by ensuring:
  • All paperwork is scanned
  • All lines are on the order and completed as required
  • All weight and quantity discrepancies between documentation and order lines are resolved.
  • All order manifests/BOLs are closed
• Conduct daily review of order errors preventing moves into “Billable” status with facility managers
  • Develop and execute action plans to resolve the identified delays and errors.
• Ensure order and billing accuracy prior to orders reaching the Billing team 
• Monitor and resolve delayed billing cases including:
  • Communicating with Customer Experience to resolve “Do Not Bill” comments
  • Closing final manifests
  • Accurately completing or confirming transportation order lines.
• Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders
• Facilitate communication between Customer Experience, Operations, Billing, and any other department necessary to complete and close Manifest Discrepancy Cases
• Resolve weight and quantity discrepancies between documentation and order lines
• Identify continuous improvement ideas and work with BPI team to improve OTC process.
• Track delays and systematically address root causes
• Escalate SLA and process non-compliance; report weekly to operations manager on individual facility performance and suggest remedial action (e.g. training, management escalations) as needed
• Lead daily standup meetings with facility leaders and relevant staff including customer experience, operations, and finance on unresolved issues
• Collaborate cross-functionally with Billing and Operations teams to facilitate timely invoicing
• Use data and analytics to understand and resolve account errors
• Responsible for performing to days-to-invoice standard established for the TSDF
• This person will be accountable and empowered to perform to invoicing standards 
• Perform other reasonably related tasks as assigned by management

Qualifications

Basic Required Qualifications: 

• Associate’s degree OR 2+ years’ experience in Operations, Customer Experience, Billing.
• Experience using Salesforce, Preview, SPAK, and Steriwise

Preferred Qualifications:

• Experience managing projects or client relations
• Advanced skills in Excel and PowerPoint
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
• Ability to effectively work with and influence team members at the TSDF and other departments
• Experience in hazardous waste industry
• Ability to use data and analytics to understand and resolve errors

Physical Demands

• Ability to work in office and be able to regularly access and use general office equipment including phones, computers, copiers, etc.
• Must be able to work in a busy, often distracting work environment that is generally climate controlled
• Ability to occasionally lift and carry up to 20 pounds 
• Ability to sit for long periods of time
• Ability to stand or walk for long periods of time
• Ability to reliably attend work during scheduled hours on a regular basis
• The ability to deal politely and professionally with customers and/or coworkers
• The ability to manage several tasks at once to meet deadlines
• The ability to follow direction or instruction
• The ability to use a computer to communicate, create, and access information

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.With the largest TSDF network in the country, it is our unique capability of providing a one-source, full-service solution to handle multiple waste streams from a single customer. Our processes are detailed, our due diligence is tireless, and our results provide unmatched recycling and disposal solutions for our customers with the utmost in customer service. Everyday Clean Earth takes a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. Allow our team of experts to provide a customized waste disposal and recycling solution for your company, tailored to your needs, and your goals.

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