Customer Service Representative
Farmers Insurance [Agency Jobs]
Location
Kearney, NE | United States
Job description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary: $14.00 - $16.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Evenings Off
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
- Answer incoming phone calls on the first ring.
- Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
- Meet new business production goals and objectives as established.
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Educate clients on the insurance policies that best suit their needs
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Create relationships from a cold start.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Career minded vision.
- No insurance experience required but must be willing to learn
Job tags
Salary
