Refugee Support Service Case Manager

Location

Fargo, ND | United States

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

This position reports to the Refugee Support Services /State Grants Manager. The Refugee Support Service Case Manager works with Refugees, Asylees, and/or Humanitarian Parolees within the Refugee Services to provide case management services. This includes assessing client needs, creating service plans to address client needs, submitting applications for qualifying benefits, providing transportation to necessary appointments such as those at the Social Security office, health clinics, county offices, and schools, and referrals to other resources such as employment and immigration services. The case manager also orients clients to their new community a nd connects them to community resources. The goal of the program is for each client to be on the path to self-sufficiency.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939 , we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including :

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays ,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• c ompany 403(b) contribution of 3%, an additional 7% match which vests immediately ,
• Family Building benefits for reproductive procedures, adoption/foster care assistance , and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty- it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge . Please join us as we make a difference in the lives of newcomers.

DUTIES

• Read and understand program requirements and attend any training related to the funding.
• Meet refugee families and assess their needs and short-term goals.
• Referrals to internal and external resources and service providers.
• Document tasks in case notes in an organized and timely manner and complete necessary and required paperwork for each case.
• Conduct file review and quality assurance of case files regularly.
• Attend weekly, monthly, and quarterly staff meetings.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Proficient in the use of MS Word, MS Access, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with a high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Must have reliable transportation, a clean driving record, and valid insurance and be able to travel locally as required .
• Fluency in one of the key languages used by client populations is preferred (includes but is not limited to: Spanish, Creole, Ukrainian). Proficiency in additional languages is a plus.
• Cross-cultural or international experience preferred
• Commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.
• Special Position Requirements
• Must be willing and able to clear a criminal background check for the past 7 years. (all positions)
• Must be willing and able to request and clear Child Abuse and Neglect background check in all states lived within previous 5 years, updated yearly.
• Must obtain a negative TB Test yearly.
• Must be willing and able to obtain an FBI fingerprint check every 5 years.
• Bilingual, linguistically, and culturally appropriate knowledge preferred.
• Must have a valid driver's license and MVA check free of major infractions for the last 7 years.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities . Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org .

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