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Location

Deerfield Beach, FL | United States

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Job description

We are seeking a dynamic and seasoned Vice President of Client Experience (VPCE) to lead our marketing, lead generation, and client acquisition efforts, both inside and outside of the organization. This pivotal role involves managing the daily operations of our client development teams and spearheading the development and execution of our sales and marketing strategies, with a strong focus on client lead generation through a variety of channels including digital marketing and direct outreach.

Role and Responsibilities:
Strategic Leadership: As a key member of the senior executive team, the VPCE will play a crucial role in shaping the company's growth strategy, developing marketing strategies that increase qualified lead generation, and enhancing the initial client experience to drive growth.
Marketing and Lead Generation: Oversee and implement comprehensive marketing strategies, including paid and organic digital marketing, email campaigns, and direct outreach to referral sources, to generate leads efficiently and cost-effectively.
Analytics and Decision Making: Utilize analytics from paid digital marketing efforts to make informed business decisions, optimizing budget allocation for lead generation activities.
Team Management: Lead both the Family Liaison team in developing market-specific referral sources and the inside client services team in a call center environment, ensuring efficient onboarding of new clients.
Collaboration and Reporting: Work closely with other senior leaders to coordinate client care starts and report on lead generation and client growth metrics at executive meetings.
Qualifications and Skills:
Education: A Bachelor's degree is required, with advanced education being a plus.
Experience: At least 7 years of experience in healthcare marketing and client growth, with a preference for those experienced in increasing physician referrals.
Communication: Strong written and verbal communication skills are essential.
Leadership: Proven leadership abilities, including being hands-on, service-oriented, results-driven, and strategic.
Technology: Proficiency in leveraging technology and systems like Salesforce to optimize business operations. Experience with new system deployments or upgrades is a plus.
Personality Traits:
Positive and humble attitude
Service and results-oriented approach
Strategic thinker with data-driven decision-making skills
Effective partnership and teamwork skills
Hands-on leadership style
Compensation and Benefits:
This role offers a highly competitive compensation package, including an attractive base salary and performance-based annual incentives. Joining our team provides the opportunity to significantly impact the growth and success of our organization and make a meaningful difference in the lives of families affected by autism spectrum disorder.

About Us:
Our organization has a rich history of improving the lives of children and families through our family-centric applied behavior analysis (ABA) approach. With a team of over 900 professionals across 12 states, we are committed to delivering personalized ABA therapy to foster more joyous lives. Our butterfly logo symbolizes love, rebirth, and transformation, embodying our dedication to helping families create lasting change.

Application Process:
If you are passionate about making a difference and possess the skills and experience we're looking for, we encourage you to apply for this exciting opportunity to contribute to our mission and join our team.

For more information, please visit our website.

This job posting has been rewritten to enhance clarity, professionalism, and friendliness while omitting specific company names as requested.
Employment Type: Full-Time
Salary: $ 158,000.00 Per Year

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