Associate Service Engineer
Location
Newark, NJ | United States
Job description
Newark, Delaware - 2024-03-04 Associate Service Engineer
We seek an Associate Service Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
SCOPE OF WORK
Once fully trained, the engineer will provide maintenance and hardware support for multiple data storage platforms (i.e., NetApp, Pure Storage, Rubrik, etc) and occasionally assist with other IT projects. This is a home-based field role, and you will be driving your own vehicleto various business sites for service delivery regularly (business mileage reimbursed).
The ideal location of the candidate would be Newark, DEto be close to the main customer base in the area, but we will consider other locations in very close proximity(within a 15-mile radius preferably). We will also consider an entry-level, tech-savvy candidate with no IT work experience if they meet all other requirements – paid training is provided.
THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF AN ASSOCIATE SERVICE ENGINEER:
- Provide hardware support services for data storage equipment
- Maintain equipment, including troubleshooting and following product repair action plans (disk/controller swaps, etc.)
- Act as smart hands with direction from a support center
- Assist with installations (unboxing, lifting, racking/stacking, installing, etc.)
- Schedule service calls and coordinate the delivery of parts
- Interact with IT customers, TSP technical team members, and external support organizations
- Impact extends to customer technical representatives, including systems administrators and technical managers
- Travel for formal and informal training and getting certified to deliver installations and higher-end activities
- Maintain flexibility to travel outside of the coverage area when required
- 24/7 on-call availability – weekend and evening work are required, as are occasional holidays
- TSP provides support to our customers on a 24/7/365 basis
YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:
- Must be tech-savvy and exposed to hardware troubleshooting or installation experience (in work experience, military experience, a gamer that has built computers, or just the “go-to” person that all your friends/family go to for technical help!)
- Education: degree in computer science, information technology, or any technical field preferred
- Minimum of high school diploma or GED
- Must understand Microsoft Outlook and demonstrate good professional communication skills (phone / email / messaging / in-person)
- Exposure to data center environments is preferred but not required
- Positive attitude, professional, self-motivated, and fast learner
- A strong sense of urgency, time management, and customer-facing skills are required
- Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
- Must be reliable, proactive, and possess the ability to take ownership of multiple engagements
- Good job stability must be reflected on resume
ADDITIONAL INFORMATION ABOUT THIS ROLE:
- Must have reliable transportationand a valid driver’s license(business mileage reimbursed)
- Must be able to lift and install equipment (up to 75 pounds) into customer racks
- Candidates must be authorized to work in the United States (no sponsorship available at this time)
- Selected candidates must be fully vaccinated against COVID-19 prior to start
- View our benefits information: https://marketing.mytsp.net/tsp-benefits
- Starting compensation: $18-20/hr depending on relevant IT experience
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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