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Location

Franklin, TN | United States

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Job description

Job Information

State of Tennessee Job Information Opening Date/Time 02/21/2024 12:00AM Central Time Closing Date/Time 03/21/2024 11:59PM Central Time Salary (Monthly) - Full-time $2,825.00 Salary (Annually) - Full-time $33,900.00 Salary (Hourly) - Part-time $17.38 Job Type Full-Time and Part-Time City, State Location

Nashville, TN

Memphis, TN

Chattanooga, TN

Knoxville, TN

Clarksville, TN

Murfreesboro, TN

Lebanon, TN

Franklin, TN

Department Safety and Homeland Security

LOCATION OF (100) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, STATEWIDE

For more information, visit the link below:

Qualifications

Education and Experience : Education equivalent to graduation from a standard high school.

Substitution of Experience for Education: Qualifying driver's license examining or other acceptable public contact work may be substituted for the required education on a year-for-year basis.

Other Requirements

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Necessary Special Qualifications: Applicants for this class must:

1. Complete a background clearance application which includes releasing all records involving any criminal history;
2. Submit a fingerprint sample in a manner prescribed by the TBI;
3. Agree to a fingerprint-based, name-based criminal history records check;
4. Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 ();
5. Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (
6. Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 ();
7. Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 ();
8. Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.

Examination Method: Non-Competitive Selection for Preferred Service positions.

Summary

Summary: Under general supervision, is responsible for driver's license examination work of average difficulty; and performs related work as required.

Distinguishing Features: This is the entry-working class in the Driver's License Examination sub-series. An employee in this class learns and performs routine driver's license examination work involving the administration of vision, written, and road tests to driver's license applicants, the determination of applicant qualifications, and the collection and processing of driver's license application fees. This class differs from Driver's License Examiner Supervisor 1 in that an incumbent of the latter supervises driver's license examiners at an examination station.

Responsibilities

Making Decisions and Solving Problems:

1. Checks to ensure that appropriate changes were made to resolve customer's complaints or grievances.
2. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes and necessary action to resolve the complaint.
3. Keeps records of customer complaints and grievances as well as actions taken.

Communicating with Persons Outside Organization:

1. Explains state law regarding driver's license policies and procedures to the public in-person or via the telephone.
2. Explains specific licensing requirements, laws, and rules and regulations of the Department of Safety and Homeland Security to customer.
3. Answers telephone and walk-up questions from public regarding office hours, location, fee amounts, and application process.
4. Schedules testing times and accommodations for applicants who require special assistance in applying for license or permits.

Getting Information:

1. Qualifies applicants for commercial driver's license services or other licensing services.
2. Collects appropriate identifying documents (e.g., social security card, proof of residence, current driver's license, USDOT medical card); examines documents to verify legitimacy.
3. Applies the appropriate application procedures outlined by state law and policy for the services needed.
4. Accesses applicants' test files on computer to determine if they passed or failed previous tests; collects appropriate fees; counts correct change; approves applicant for appropriate testing procedures.
5. Enters codes for services to be rendered into database to identify required fees.
6. Keys personal information from written application into computer database.
7. Compares applicants' database information with their personal identification to confirm eligibility for the applicable service.
8. Collects appropriate fees, counts correct change, approves applicant for appropriate testing procedures.
9. Asks applicants which service they require, including, but not limited to, license renewal, replacement, license testing, or handgun permit application.

Performing Administrative Activities:

1. Trains other workers or coordinate their work as necessary.
2. Counts and records registers' cash-on-hand at beginning of work shifts to ensure that amounts are correct and that there is adequate change.
3. Prints daily receipt report from registers; counts and records registers' cash-on-hand at end of work shift.
4. Compares amounts from receipt report with cash-on-hand; identifies discrepancies between receipt report and cash on hand.
5. Calculates daily office revenue by aggregating all register revenues for the office; reconciles daily office revenue by comparing daily report to INFOPAC report.
6. Prepares bank deposits and take deposits to banks.
7. Stocks counters with adequate supplies of forms, film, license, or other required materials.
8. Monitors supply inventory to ensure adequate supplies are available.
9. Maintains clean and orderly work areas and complete other general cleaning duties such as dusting and emptying trash cans.
10. Records camera and printer inventoried supplies used during work day.
11. Performs routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.

Performing for or Working Directly with the Public:

1. Administers road skills tests to applicants applying for Tennessee driver's licenses.
2. Provides general directions to applicants to perform appropriate driving skills during test.
3. Determines adherence to road safety rules, regulations, and laws by observing applicants' abilities to maneuver vehicle and to follow pertinent traffic signs, lights, and right of ways.
4. Rates applicants' driving skills on standard scoring sheet; calculates applicants' final score based on the maneuvers performed correctly or incorrectly; informs applicants of pass or fail status.
5. Advises applicants' of results, explains steps required for retaking appropriate tests if applicant does not meet passing standards, and records into computer database.
6. Inspects motor vehicle functioning, including, but not limited to lights, brakes, turn signals, to determine if the vehicle is safe to operate.
7. Administers vision screenings to applicants applying for Tennessee driver's licenses.
8. Uses vision screening device scoring guideline to determine pass/fail status; records applicants' results on written application.
9. Instructs applicants to provide proof of vision correction or approval from a licensed eye doctor if the applicant does not pass the screening.
10. Administers written tests to applicants applying for Tennessee driver's licenses.
11. Inquires if applicant will require special accommodations for taking test.
12. Enters applicants' information into computer to register them for appropriate written examination, including, but not limited to, driver's licenses, commercial driver's licenses, or motorcycle licenses.
13. Instructs applicants on test taking procedures, directs applicants to appropriate testing stations.
14. Instructs customers in the completion of driver license application forms or other forms, such as voter registration cards or organ donor forms.

Operating Vehicles, Mechanized Devices, or Equipment:

1. Operates specialized photographic equipment to obtain photographs for drivers' license or photo identification cards.
2. Loads ribbon and cards into card printer.
3. Operates facsimile machine, scanner, printer, copier, telephone and electronic cashiering system.
4. Operates a motor vehicle to travel to regional driver's license stations to qualify applicants, administer testing, and issue photo identification cards; may operate vehicle during road skills test if necessary.

Processing Information:

1. Enters biographical data into the License Information System for Tennessee (LIST) for various driver's licenses and permits, identification cards, and handgun permit applications.
2. Keys applicants' new and/or changed information into the LIST database.
3. Codes information on license applications for entry into computers.
4. Updates operational records or licensing information using computer terminals.
5. Compares applicants' personal information in database, including, but not limited to, name, address, hair color, height, weight, and gender, with data on written application to ensure accuracy.
6. Writes applicants' information from database on to application to record the successful transmission of the data entry.
7. Issues photo identification cards using digitized camera and card printer.
8. Accesses database to retrieve list of applicants requiring new cards.
9. Reviews applicant's information with applicant to ensure all information is correct, instructs applicant to sign identification pad and sit for picture.
10. Photographs applicant using digitized camera; inspects card from printer for misprints; issues card to applicant.

Communicating with Supervisors, Peers, or Subordinates:

1. Notifies management when problems or defects in equipment, structures, or materials are identified.
2. Refers unresolved customer complaints or grievances to management for further investigation.

Establishing and Maintaining Interpersonal Relationships:

1. Explains policies, procedures, or services to peers as necessary.
2. Volunteers to assist co-workers with their tasks.

Competencies

Competencies:

1. Customer Focus
2. Integrity and Trust
3. Problem Solving
4. Timely Decision Making
5. Listening
6. Patience
7. Composure
8. Informing
9. Organizing
10. Written Communications

Knowledge:

1. Clerical
2. Customer and Personal Service
3. English Language
4. Mathematics

Skills:

1. Active Listening
2. Critical Thinking
3. Instructing
4. Service Orientation
5. Speaking
6. Writing

Abilities:

1. Deductive Reasoning
2. Far Vision
3. Memorization
4. Near Vision
5. Oral Comprehension
6. Oral Expression
7. Written Comprehension
8. Written Expression

Tools & Equipment

1. Computerized Cashiering System
2. Fax Machine
3. Telephone
4. Computers
5. Printers, Scanners and Copiers
6. Motor Vehicles
7. Cameras

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.

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Salary