Location
Remote | United States
Job description
We are seeking a Service Engineer to support Steam turbine Engineering, based out of Leominster, MA. This is a remote full-time position with preference to candidates in Houston, TX.
Purpose:
Service engineers are responsible for the maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers are often the ones who interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.
Dimensions/Scope:
Service Engineers need a firm understanding of the scientific method in order to apply those principles to their investigations. Their jobs require an attention to detail and critical thinking, as well as the ability to communicate clearly, both verbally and in writing, for the purposes of gathering information, reporting their findings and communicate results to the Customers.
Job Responsibilities
- Key Responsibilities/Accountabilities:
- Support of repair shop activity specifically with steam turbine components. Working directly with the on-site Repair Engineers assist in evaluation of inspection findings and recommendations for customers to return their equipment to service. Successful candidates will have experience/knowledge of steam turbine components, materials, repair and production processes as well and working closely with both shop engineering and core engineering personnel to ensure a quality product/service is achieved.
- A solid understanding of startup and support is also necessary to evaluate and support field/customer challenges such as vibration issues.
- General design/analysis of steam turbine components such as rotors, diaphragms, casings, bolting, miscellaneous hardware etc.
- Support global manufacturing shops with technical advice, co-operative problem solving, disposition of product deviations, and follow through on requests for design improvements.
- Support design reviews for turbine modifications/upgrades and re-rates by providing field and shop critical input for project success.
- Provide technical support for new service orders including potential travel to customer sites, suppliers, and manufacturing sites to resolve technical issues, support reversal activity, and
support sales/marketing efforts.
- Work with junior engineers to provide training and mentoring
- Presentation of technical corrective actions to both internal and external customers
- Expected travel up to 50%
- Regular communication with management, customers, suppliers and manufacturing personnel including the ability to write clear instructions, specifications and reports
Required Skills / Knowledge
- Required Skills / Knowledge:
- Effective presentation skills are a must
- Must be a proactive self-starter, effective at solving problems with minimal guidance
- Familiarity with OEM design, alignment and clearances
Job tags
Salary
