Canfield Scientific, Inc.
Location
Parsippany, NJ | United States
Job description
We are looking for a Customer Support Specialist who has experience in an end-user support environment working in a technical capacity and can follow a project through from start to completion. The right individual performs productively in a fast-paced work environment, works well independently, and possesses strong communication skills.
Job Description:
Provide direct customer support for various Canfield Imaging Systems hardware systems to end users, which could include medical field personnel
Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with Development and Management teams when more complex issues are discovered
Answer and evaluate email requests for assistance from end-users experiencing problems with Canfield hardware and software
Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Core Requirements:
Technical school certificate or bachelor’s degree, preferably in support services
5 years’ experience with direct customer support in a technical setting
Well versed in written and verbal communication on a technical level in a professional manner
Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
Strong project management skills including the ability to communicate status and follow through issue completion for ongoing support resolution
Desired:
SQL database and iPad/Mac experience is advantageous
Basic understanding of network protocols such as DHCP, DNS
Digital photography experience and bilingual is a plus
** Seeking 1st and 3rd Shift Candidates **
Canfield Scientific, Inc. is the leading supplier of digital 2D and emerging 3D photographic equipment, imaging software, and computer systems for advanced patient imaging serving both physicians and the healthcare industry. We provide the highest quality products and services and have established a reputation for innovation and service excellence.
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