Technical Trainer- Hybrid
Goodman Manufacturing Company
Location
Woburn, MA | United States
Job description
Technical Trainer
The Opportunity
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Technical Trainer position for our Branch Operations group located at our Woburn, MA branch. The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website and submitting your resume.
Responsibilities
May include
- Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product and basic applications
- Work with subject matter experts to develop or enhance curriculum as required
- Prepare training facility and lab prior to training classes
- Maintain training material inventory at assigned location
- Maintain training facility standards, including equipment and tools
- Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, manuals and CD’s/DVD’s
- Provide training support, including communication, promotion and coordination of product and technical training
- Acts as a liaison between sales, product marketing, service and training
- Assist at educational or industry conferences; ability to present at conferences
- Perform other related job duties as assigned
Knowledge and Skills
- Experience training in the technical service field
- Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
- Knowledge of HVAC products and controls
- Knowledge of management systems is a plus
- Proven track record of success in service and customer service
- Excellent written and verbal communication skills
- Excellent presentation and facilitation skills
- Ability to interact with students of varied backgrounds
- Ability to effectively present information and respond to questions from management, students and customers
- Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
- Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
- Ability to write reports, business correspondence and develop course curriculum
- Ability to anticipate and solve practical problems and resolve issues
- Customer focus – proactively finds ways to exceed customer needs
- Detail-oriented, well organized
- Ability to work in a team environment and take initiative individually
01801
Job tags
Salary
