Asst Shift Manager - Casino Floor
Location
Atlantic City, NJ | United States
Job description
Description
- Knows and abides by Bally's policies, procedures, internal controls, and courtesy guidelines.
- Performs all duties in accordance with state gaming regulations and laws.
- Maintains & continually updates knowledge of regulations set forth by the New Jersey Casino Control Commission and the New Jersey State Tax Commission regarding table game operations.
- Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
- Acts as Casino Shift or Assistant Shift Manager on Duty as needed.
- Acts as a Table Games Supervisor as needed.
- Ensures all scheduled tables are manned and ready at the beginning of the shift.
- Safeguards the company's assets assigned.
- Reports all suspicious activities.
- Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
- Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
- Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
- Promotes safety awareness to minimize work related injuries.
- Enrolls new guests in the players club.
- Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
- Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
- Has complete knowledge of Credit Procedures for issuance and proper record keeping.
- Resolves guest & employee issues/disputes.
- Adheres to department and property policies and procedures.
- Maintains knowledge of property information.
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
- Mentor's managers, supervisors, and front-line staff assisting in their professional development and growth.
- Produces performance appraisals for direct reporting Employees.
Other duties as assigned.
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".
Qualifications
Experience *Must be able to deliver superior guest service in all situations.
*Must project a professional and positive image
Excellent organizational and time management skills, with the ability to set priorities for self and others.
*Good judgment and common sense.
*Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
*Ability to work a flexible schedule.
*Must be able to communicate clearly, concisely, and effectively with all Bally's employees and guests.
(preferred)
Licenses & Certifications NJ Key License (preferred)
Job tags
Salary
