Sr. Product Analyst (Hardware)

Location

Neenah, WI | United States

Job description

Requisition #: 19170
Functional Area: Product Management; Business Analysis; Product Development
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business Hours

Product Management - Technology Solutions

The Sr. Product Analyst (Hardware)position is responsible for researching, defining and determining business and high-level design requirements in J. J. Keller's Technology Solutions area for new and redesigned product / service offerings. This includes defining the client experience and needed changes to related back-office systems, and supporting the business-related aspects involved with product/service delivery.

This is a hybrid position which will require you to work onsite 2-3 days per week at our corporate campus in Neenah, WI and provide flexibility to work from home the remaining days each week.

Job Responsibilities

• Creates business requirements to include a business and project plan/concept document for each new and redesigned/envisioned product/service offering or feature enhancement, including working with business unit to define business needs, project requirements, system specifications, and deliverables.
• Becomes a subject matter expert for topic and service deliverables related to the product/service, including regulatory expertise as applicable. May participate in customer/market needs analysis to identify product enhancements that address those needs.
• May oversee feature prioritization, grooming, and minimal viable project (MVP) scope management in partnership with the Development teams, including utilizing technical toolsets and methodologies.
• Evaluates build/buy/partner decisions to fill hardware gaps in product lines, advocates for the best decision for the company and customer and execute project to final solution in conjunction with supporting service. 
• Manages hardware design and build projects including identification of appropriate manufacturing, engineering, and testing partners/ resources, project schedules, risks, budgets, and communication.
• Focuses on total hardware solutions including equipment/ harness identification, validation, and necessary build/ buy decisions with focus on the customer journey from hardware through service.
• Manages device management and data lifecycle including data/ network partners, device management external/ internal partners, and support needs
• Prepares documentation and support materials for product/service line enhancements, for example meeting minutes, business case reports, sales training, market research, price change information, etc.
• Communicates new/envisioned service deliverables to affected business areas and helps the operational areas define service delivery needs. In some areas, may also help determine the overall cost of goods for service delivery.
• Troubleshoots system errors and performance problems so that the business needs are met on a timely basis. Provides assistance on complex support questions or functional questions.
• Analyzes recurring service issues and client enhancement requests to identify improvement opportunities.
• In some areas, supports and delivers training on new products/services with sales enablement and company stakeholders as needed.
• Provides on-going service and business support with sales, clients, and internal stakeholders.
• Collaborates with technical teams, end users, management, and other stakeholders to facilitate activities, maintain on-going communication, and coordinate decisions based on business requirements, system functionality, and best business practices.

Qualifications

Experience:

• 4+ years of business-related experience, preferably working with product/services related to the specific business area.
• Experience with r eport writing/query tools such as SQL, PowerBI, etc. a plus.
• Experience working with business software applications , preferably with mobile and connected device components .
• Project leadership experience.
• Experience writing requirements for business software applications a strong plus.

Education:

• Bachelor's Degree in business-related field.
• In lieu of degree, will consider an additional 4 years of directly related experience.

Other Requirements:

• Strong research, analytical and problem solving skills.
• Business acumen with the ability to quickly develop an in-depth knowledge and understand the relationship between opportunities, business needs and J. J. Keller capabilities for product/service/system delivery.
• Technical aptitude with an understanding of systems and data flow .
• Strong interpersonal and communication skills with the ability to collaborate across multiple functions.
• Ability to develop and implement effective, timely solutions with strong attention to detail.
• Strong written and verbal communication skills with the ability to communicate technical or regulatory needs to non-technical users.
• Active listening skills.
• Interpretive and critical thinking skills.

Occasional travel to customer sites and/or industry and training events may also be required. 

Benefits and Perks

• Medical / Dental / Vision Insurance
• Annual Reviews, Merit Increases & Quarterly Bonus Program
• Retirement Programs: Annual Profit-Sharing and 401(k) with Employer Match
• 17 Days Paid Time Off (PTO) + 9 Paid Company Holidays
• Work-Life Balance with ability for Flexing Work Hours
• Strong company culture that fosters internal growth and development

About our Neenah, WI Corporate Headquarters

There's a lot to love about our home office in Neenah, Wisconsin, including:

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

Want to check it out yourself? Follow this link and click ' See inside our Vinland Facility'!

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program   and you will earn a  cash payment  if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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