Xerox
Location
Annapolis, MD | United States
Job description
Fleet Manager (2nd shift) - Washington, DC
General Information
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City
Alexandria, Arlington, Bethesda, Falls Church, Silver Spring, Washington
State/Province
District of Columbia, Maryland, Virginia
Country
United States
Department
Service Delivery
Date
Friday, March 1, 2024
Working time
Full-time
Ref#
20032306
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
24,600
Annual Base Salary Maximum
49,200
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers ( , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ( .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirement
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. (
Overview:
The role holder works as part of the service delivery team aligned to one or more customers. They will have focus on the following:
Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
Contributing to service transformation and business growth (KPI: Further profitable service revenue)
Responsibilities:
Identifies problems in straightforward situations and makes sound decisions using standard procedures.
Carries out regular preventative maintenance checks on client fleet of machines.
Maintains log of all activities including on-site parts inventory.
Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
Ensures SLA is achieved, and customer requirements are met.
Client Relationship Management: Serve as the customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process.
Point of contact for equipment removal and delivery for onsite support.
Remote Service call onsite support Driving (if required for duties).
Physical as well as remote device management and control.
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
Perform remote device monitoring and remote solve (Xerox Device Management)
Collect equipment meter information and submit for billing purposes.
Manage and maintain on-site parts inventory.
Qualifications:
Lift and move up to 50 pounds.
Customer service and communication skills.
Ability to manage multiple tasks.
Basic Equipment problem solving and diagnosis per training provided.
Coordinate work tasks to ensure fulfillment of SOWs.
Track and report account information as required.
1-2 years relevant experience resolving customer and equipment printing issues.
At least High school diploma.
#LI-RL1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at explore our commitment to diversity and inclusion: with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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