PATIENT ADVOCATE

Location

Woods, TX | United States

Job description

Responsibilities

Laurel Ridge Treatment Center is hiring a Patient Advocate.  Our 330 -bed comprehensive Behavioral Healthcare Facility is located in beautiful San Antonio, Texas!  Our facility provides a nurturing, campus-style environment located on 29 beautiful acres and features experiential options such as a swimming pool, gym, ropes course and more.

We are looking for a compassionate, dynamic, and talented Patient Advocate that will focus on patient advocacy, performance improvement, and risk management support.  The Patient Advocate role is vital to the continuous improvement and quality of care given to our patients.  The Patient Advocate supports patients and their family members, promotes high quality care, and detailed documentation. 

We save lives, heal families, and create hope in our community!

We offer:

• Free meals
• Competitive Wages
• Great health benefits
• Retirement Plans
• Paid time off and Sick paid time off
• Recharge Zone for Employees
• Growth and development opportunities

The ideal person selected for this position will have exemplary Service Excellence standards and passionate about patient advocacy and process improvement.

Key Responsibilities and Duties Include:

• Serves as Patient Advocate for the Hospital. Facilitate resolution of grievances within the guidelines of the organization’s Patient Advocacy/Conflict and Grievance Resolution policy. Provides complete and accurate documentation in UHS electronic system to include all contacts, demographic data, synopsis of incident, actions taken to resolve and outcome.
• Analyzes grievance data. Through analysis, identifies and reports personnel or systems related problems. Escalates to management as appropriate. Reports aggregate data related to number and type of grievances, timeframe for resolution, number unresolved, and any other pertinent data to Performance Improvement Committee on a monthly basis.
• Provides education to management and staff related to LRTC’s grievance policy and procedure.
• Assists Directors of Risk Management and Performance Improvement to include data collection, maintenance of records, report completion/submission.
• Assists with the coordination and recording of committee and task force meetings.
• Conduct monthly HBIPS audits and entry into UHS Main Portal.
• Organizes and maintains PI and Risk Management files.

High School required; Bachelors Degree preferred

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

Job tags

Salary