Location
Framingham, MA | United States
Job description
Duration: Permanent Role
- Onsite End user support based on tickets received in ITSM tools.
- Provisioning of onboarding new users with all required access and configured hardware.
- Support remote users with their request and incident and configure and ship the hardware assets.
- Perform remote troubleshooting for users working remotely.
- Install and configure end points assets for provisioning.
- Support printer issues across the campus · Providing desk side assistance based on user request.
- Providing white glove support for executives · Manage the hardware repairs and inventory management.
- Manage data cleanup before disposal of assets. · Co-ordinate with disposal company for assets disposals.
- Provide smart hand support for Network and server devices.
- Should be able to travel (Drive down) to remote locations when necessary.
- Provide support for conferencing solutions and events.
- Co-ordination with multiple stake holders / Third party
- Vendors for break-fix.
- Flexibility to work in shifts for 24x7 support.
- Must be able to lead the critical outage calls.
- Create the Standard Operating Procedure and update·
- Install, test, and certify operating system service packs, hot fixes, patches and/or upgrades
Job tags
Salary
