Location
Philadelphia, PA | United States
Job description
IT Technician Temporary (Approx. 4 months) $25/hr. On-Site Philadelphia, PA 19130: M-F, 8:30am - 5:00pm
This is a great opportunity for the right candidate to help this busy team at their Philadelphia location!
A day in the life of the IT Technician - Provide support the for the operations, changes, enhancements and upgrades to the organizations desktop imaging and deployment environment.
- Assist with the daily functions of the Technical Support Services Desktop imaging and automation team.
- Demonstrate technical expertise in the creation and maintenance of SCCM packages, collections, advertisements, queries, and inventory software packages included in creation of base desktop configurations.
- Assist with the monitoring, maintenance, and administration of the local SCCM site.
- Perform routine SCCM and Active Directory administration tasks; research, test and assist other staff on use of new systems management technologies and automation.
- Assist with implementing and enforcing desktop support and deployment policies, procedures and standards.
- Troubleshoot, repair and upgrade all computer systems.
- Provide assistance enforcing proper technical documentation and standardized troubleshooting procedures and maintain the updated database and mapping for SCCM configurations.
- Respond to telephone, email and walk-in requests for Software Automation or assistance in a timely manner, always ensuring appropriate customer service.
- Log all requests for support using electronic ticketing systems and handles all requests to full closure.
- Diagnose and correct desktop computing problems which may result from system failure, system configuration, system errors, operator errors or operator inexperience whenever possible via the phone, in person or remote desktop support.
- Work independently, determining priorities in unusual or emergency situations and effectively escalating matters to appropriate resources.
- Work collaboratively with college-wide resources, and/or vendors to diagnose, isolate and resolve desktop computing problems as directed.
Requirements for the IT Technician position - A High School diploma or its equivalent (GED) required.
- At least 3-5 years direct experience supporting Dell systems and mobile applications in a professional work environment using MS Windows and the MS Office Suite of applications for Windows 10.
- Excellent verbal and written communication skills are required.
- Demonstrated excellence in customer service and professionalism is required.
- Experience with SCCM client installation, software distribution, remote management and driver database management required.
- Experience with SCCM Operating System and Application deployments, Application Packaging and Microsoft software updates deployment required.
EOE employer.
If this position is not a good fit for you feel free to share this link!
All candidates who receive and accept an offer of employment are subject to pre-screening requirements. IND123
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