Location
Torrance, CA | United States
Job description
About Singer
We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.
Client Manager
Position Summary Under direct leadership, the
Client Manager acts as a single point of contact and concierge for all client related issues and questions, drawing on support from other functions within SVD. They are responsible for ensuring that customers receive a best-in-class client journey from first engagement through to delivery in a manner that demonstrates, “Everything is Important.”
This position is located on-site in Torrance, CA.
Essential Functions
- Manages Singer clientele throughout their journey from initial order to delivery
- Engages with clients regularly, sharing updates and all decision-based deadlines
- Provides high-quality, technical and/or nontechnical education and training to clients and other contacts on topics such as: brand history/values, customer experience, current/future technology, performance, application, and overall benefits
- Utilizes structures and templates for all client interaction to successfully measure KPIs for all client engagement programs and initiatives
- Supports strategic decision making based on customer insights
- Works in a cross-functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals
- Elevates the Singer Vehicle Design brand and ensure every point of contact is an excellent experience
- Performs other duties as assigned
Qualifications: Required Education/Experience
- Bachelor’s degree in relevant field
- Five (5) plus years of experience within luxury automotive industry or equivalent brand industry
- Five (5) plus years of specific experience in a client management or customer facing role
- Prior experience in a rapidly growing business environment
Preferred Education/Experience and/or Certifications
- Detailed knowledge of Singer Vehicle Design’s history, heritage, and services
Skills/Abilities and Attributes
- Proficient with Microsoft Office (incl. Excel, PowerPoint, SharePoint, Teams), as well as various digital illustration, editing, and design-based programs and tools
- Maintains a neat, professional appearance
- Ability to adapt to a hybrid work environment
- Effective written and verbal communications skills; ability to express ideas clearly and actively listen to others
- Team oriented, with a strong ability to multi-task and work in a fast-paced environment to meet multiple deadlines
- Excellent time management with an ability to balance multiple projects and timelines
- Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments
- Positive attitude and strong work ethic
Physical Demands/Work Environment
- Must be able to travel for business, including occasional travel by commercial airplane
- Must be able to use fingers, hands, and arms at computer keyboard for long periods of time
- Must have ability to speak clearly and distinctly and hear and be heard and understood in person and by telephone
- Must be able to wear appropriate PPE in the production environment
Compensation The starting salary range for this position is between
$85,120 - 106,400 per year, plus an annual bonus plan. Actual compensation will be determined by skills, experience, and relevant education or training.
Benefits Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.
Equal Employment Opportunity
We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.
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