Location
San Diego, CA | United States
Job description
Just east of the Pacific and slightly north of Expectation.
Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.
Job Description
Rate of Pay: $16.93/hr
This individual will maintain the day to day operations of the spa facility to ensure a smooth, five star performance while exceeding every guest’s expectation all while maintaining a positive working environment.
Responsibilities:
- Accountable for all public area operations locker room area.
- Create and maintain a professional, safe, nurturing and healing environment where the experience at the Fairmont Grand Del Mar lends itself to making a difference in our guest’s lives.
- Provide personal attention to the guests/members to ensure a pleasant visit for each guest and maintain effective guest relations.
- Prepare locker room and whirlpool equipment and supplies daily
- Replenish guest amenities and towels as necessary to include wellness table snacks, lounge area and locker room; keeping area immaculate.
- Perform daily general cleaning and minor maintenance tasks in the facility.
- Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.
- Take ownership of any guest or staff related problem and handle accordingly.
- Assure a clean, crisp and sanitary spa.
- Work cooperatively and professionally with all departments.
- Comply with all Grand Del Mar safety and health policies and procedures.
- Attend regular department meetings as directed by the Spa Operations manager or Director of Spa.
- Conduct tours of the facility.
- Keep management informed with all guest, staff and program issues
- Other duties as assigned by Lead Attendant or Manager to include special projects and/or basic maintenance of the facilities
Qualifications
- Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
- High School Diploma or equivalent required.
- Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
- Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
- One year experience working in a service-related field, preferably in a luxury-oriented hotel or club facility.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job tags
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