Bilingual Service Advisor
Location
Garland, TX | United States
Job description
Bilingual Service Advisor
Lone Star Cadillac is seeking to acquire a qualified, enthusiastic, and bilingual Service Advisor to join our rapidly expanding Service Center. The Service Advisor will contribute a more dynamic and collaborative environment, fostering a sense of belonging for all customers and employees. Additionally, the Service Advisor will provide estimated cost analysis of automotive repairs and routine maintenance.
As a leading dealer group, we continue to provide the best buying experience and we need you to accompany us and join our growing successful family!
Job Duties:
- Prepares and advises on service estimates, sells routine maintenance, repair services, and follow-up regarding unsold services and customers.
- Effectively speaks and advises customers on service recommendations for routine maintenance. The Service Advisor assists in identifying mechanical problems by questioning the customer and/or doing a visual inspection or road test.
- Prepares a repair order indicating time and labor estimates for recommended service. The Service Advisor maintains contact with the technicians to ensure the work is completed in a timely manner.
- Schedules appointments, responds to phone calls, and collects funds for services. The Service Advisor assists in the coordination of alternate transportation, rental car reservations, and shuttle services.
- Demonstrates exceptional attention to detail while assisting and consulting with customers. Establishes a promised time. The Service Advisor checks with the dispatcher if necessary.
Job Requirements:
- Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)
- Good communication skills
- Ability to work well both individually and as part of a team.
- Ability to read and interpret documents, write routine reports and correspondence, speak effectively to employees, managers, and customers.
- Bilingualism is an essential element; both languages are expected to have strong fluency.
Job Benefits:
- Full benefits package including company paid Life Insurance
- 401K / ROTH options plus company matching.
- Competitive pay with immense growth opportunities.
- Onboarding process completed within days of applying!
Job Type:
Full-time
We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.
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Job tags
Salary
$70k - $150k
