Collinson
Location
Annapolis, MD | United States
Job description
About Us
Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
Purpose of the Job:
We are seeking a Director of Commercial Operations to support our Chief Commercial Officer (CCO) in executing our commercial objectives and driving organisational effectiveness. This key role will require business acumen and the ability to navigate complex challenges in a fast-paced environment.
You are an energetic individual who loves a challenge, is very comfortable rolling up your sleeves and enjoys opportunities to develop by stepping outside your comfort zone.
Key Responsibilities
Best Practice
Supporting the CCO to drive commercial best practice and discipline into the business.
Commercial Execution
Working closely with CCO and team to support the seamless execution of goals and initiatives.
Executive Reporting, Tracking & Scheduling
Working closely with CCO to track progress against commercial objectives, maintaining dashboards, our One Page Strategic Plan, and our 120 day plan
Provide high-level support, including prioritisation of commitments, handling confidential information with discretion and working with CCO’s EA to ensure top priorities are being given focus in the schedule.
Communication
Facilitating effective communication and coordination across the commercial organisation, ensuring clarity and alignment on strategic initiatives, projects, and priorities will be a key part of the role.
Client Insight
Conduct research, data analysis, and gather market intelligence to globally track and maintain client insights. So that we better understand our clients and their businesses.
Presentations
To support the preparation of various commercial presentations. Preparing and delivering high-quality reports, executive summaries, and pre-briefings for me.
Cross-Functional Collaboration
Foster collaboration and strong relationships with key stakeholders across departments, including Sales, Marketing, Business Solutions, Product & Innovation, and Finance, to support the CCO on integrated commercial strategies.
Operational Efficiency
Identify and drive operational efficiencies within the commercial function, streamlining systems, processes, and improving productivity.
Project Management
Lead and manage strategic projects and initiatives on behalf of the CCO, overseeing project plans, milestones, and deliverables to ensure timely execution.
Change Management
Support the CCO in driving organisational change initiatives from time to time, ensuring effective change management processes, and fostering a culture of continuous improvement.
Who Are We Looking For:
Job tags
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