Adecco
Location
Sunnyvale, CA | United States
Job description
The "World's Largest Search Engine" is hiring for a temporary position as Project Support Manager 1
Within Ads Business, you will be joining a team to help scale Travel Ads products as the team expands to launching new ads products and features. You will be partnering with Sales, Support, Product and Engineering and helping to launch critical products and services across the Ads business. Our focus is on bringing powerful insights to these teams to improve product, help customers grow the business and improve the overall customer experience.
Overall Responsibilities:
As a Travel Ads Consultant, you will work closely with external partners, advertisers, and our product & engineering teams to directly support the growth of Ads and Hotel Center. You will onboard advertisers, develop scaled workflows, and deliver timely feedback to all to help improve our products and implementations.
Top Daily Responsibilities:
Provide proactive high touch support to partners and advertisers and help them implement and onboard as we scale new formats. This includes:
Owning end to end partner and advertiser onboarding and reactive support
Provide consultation to customers to help them implement technical solutions for campaign management and conversion tracking
Developing workflows and managing daily high touch support
Troubleshooting any issues and provide actionable recommendations to the advertisers and partners
Proactively documenting advertiser and partner feedback to share internally with Product and Engineering teams
Come up with creative ideas to address identified gaps, and influence relevant stakeholders to get buy-in for implementing proposed solutions
Derive critical insights by analyzing and connecting disparate data sets across the business, to unlock opportunities for improvement across product, operations and knowledge management
Define and report success metrics to help evaluate the efficiency of implemented solutions
Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
Education:
Bachelor's degree or equivalent practical experience.
Total years of experience in what industry, discipline or responsibility: 3 years in online advertising or product management specializing in a role supporting teams, customers / partners or program management.
Skills or processes candidates must have to be considered for role:
3 years in an external/internal customer facing support role
Exceptional problem solving, project management, analytical skills
Experience working with internet products and technologies
Ability to work with minimal guidance in an unstructured environment with multiple teams and stakeholders
Demonstrated ability to think strategically and influencing stakeholders
Specific Tools or Applications experience: Knowledge of Google Ads Google Suite knowledge (presentations, sheets, docs)
Nice to Have Skills/Qualifications:
Technical skills (e.g. as SQL, JavaScript, HTML, Cookies, XML) and with system design and architecture.
Desired Technical skills
Specific Tools or Applications experience: Knowledge of Ads Google Suite knowledge (presentations, sheets, docs)
Job tags
Salary
$43 - $46 per hour
