Beverage Supervisor

Rivers Casino Portsmouth 3630 Victory Blvd. Portsmouth, VA 23701, USA

Description

Job Summary:

Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift, ensuring all functional job duties are performed according to established company policies.

Supervisory Responsibilities:

• Yes. Supervises Beverage Servers, Bartenders, Bar Porters and Runners

Duties/Responsibilities:

• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Responsible for supervising the activities of all bartenders, beverage servers, and bar attendants during a shift.
• Ensure all functional job duties are performed according to established company policies.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Communicate any problems or concerns to the Beverage Manager and other departments as needed.
• Maintains thorough communication between shifts.
• Works with all departments to ensure proper communication.
• Properly fills out all paperwork required for the job.
• Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
• Resolves team member complaints or disputes or refers the problem to the manager.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains high sanitation and safety standards.
• Maintains sufficient materials and products in the work location.
• Maintains security of products and areas assigned to the department.
• Ensures rotation of products to comply with local health department regulations and to ensure freshness of product
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Performs any other duties as specified or assigned by the Beverage Manager or any member of the Executive Management.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• High School Diploma
• Computer literate
• Experience with modern POS System preferred
• Self-starter with an open mind, positive nature and enthusiastic.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
• Must be able to use a computer to enter requisitions.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must attend and pass Care (Controlling Alcohol Risks Effectively).
• Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director.
• Communicates all concerns and observations to the Manager and Director on the shift report.
• Supports all departments with any requests or assistance.
• Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) within 120 days of employment
• Prior supervisory experience preferred
• Competence with Google Apps suite of software
• Prior experience in a high-volume outlet preferred
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 135 pounds at times.
• Ability to work flexible shifts and days of the week, including holidays.