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Location

Minneapolis, MN | United States

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Job description

Description

We're hiring two limited duration (temporary) Customer Service Specialists for Hennepin County Election Department's Clerk and Voter Services team. The Customer Service Specialists will assist in managing the public phone lines, mail, and email inboxes through the 2024 election cycle. These positions will primarily consist of communicating with and responding to inquiries from residents and voters, performing data entry, and other administrative duties to support program areas throughout the Elections department.


Customer Service Specialists must be non-partisan and able to provide excellent customer service, use technical and analytical skills, and perform a variety of administrative functions. The Elections department is looking for applicants interested in election administration, government processes, and interaction with residents.

Candidates Bilingual in English, Somali, Spanish, Oromo, Hmong, American or Universal Sign Language are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual duties and pay.


Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:

These positions are hybrid and will be performed both on-site at the 625 Building (625 4th Avenue South, Minneapolis, MN 55415) and remote as job duties require. Work hours will be Monday through Friday, between 8 a.m. – 4:30 p.m., with some flexibility. Occasional mandatory overtime will be required.

While these positions are designated as hybrid, based on current requirements hires must reside or relocate to Minnesota or Wisconsin.



About these position types:

These are full-time, limited duration (temporary), benefit-earning positions with a start date of May 6, 2024, through November 15, 2024.

These positions are internally classified as an O ffice Specialist III.
Click here to view the job classification specification.

In these positions, you will:

• Maintain voter inquiries via mail, email, and telephone.
• Triage incoming calls from city and school district clerks; assist with solutions or escalate to other staff, when necessary.
• Research and troubleshoot voter and absentee ballot records; resolve various voter concerns and issues regarding service and policies.
• Perform data entry, both in the Statewide Voter Registration System (SVRS) and internal records; generate reports.
• Assist the public with filling out voter registration and absentee ballot application forms over the phone; answer questions regarding these documents.
• Assist with the documentation of customer service processes and procedures.
• Support all other department program areas, as assigned.

Need to have:

• One of the following:
  • Two or more years of full-time office clerical experience.
  • Completion of two or more years of post-high school education.
  • An approved combination of education (3 semester credits = 1 month) and experience to equal two years or more.
  • 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
  • One year or more of office clerical experience and completion of the Human Services Pathway Training program.

Nice to have:

• Experience:
  • Providing customer service in-person, online, and/or over the phone to the public.
  • Working for a government entity in an elections role.
  • Using call center systems such as web-based desktop phones or similar.
  • Performing data entry from paper and/or electronic documents into a computer system.
  • Working with Microsoft Office Suite applications such as Outlook, Word, Teams, etc.
• Ability to:
  • Follow instructions completely and accurately.
  • Work collaboratively with a diverse group of team members.
  • Work with great attention to detail.
  • Provide non-partisan, impartial, and excellent customer service.
  • Use problem solving techniques to complete daily work.
• Knowledge of election statutes, rules, department policy and procedures.

About the department:
Hennepin County Elections works with partners at the federal, state, and local level to provide voting services to over one million eligible county residents in over 400 polling places throughout the county. Program areas include voter registration, absentee voting, voter education and engagement, local election clerk training, voting technology, election day operations, results reporting and certification, recounts and audits, candidate filing, campaign finance reporting, violation investigations, and elections data stewardship.



About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.


Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).


Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.


Your future. Made here.


This posting may be used to fill current and future limited duration, seasonal, or regular vacancies.

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a level 1 background check.

If you have any questions, please contact:

Talent Acquisition Division
Hennepin County Human Resources Department
[email protected]
612-348-7855

#Elections

Why work here?


Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.


Employee Benefits Summary


Visit our benefits page to learn more: bridge.hennepin.us/eligibility.


If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .

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