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Location

Ocoee, FL | United States

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Job description

Company Description

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

The Director of Emergency Management reports into the Executive Director, Corporate Security and leads, oversees and coordinates operations and services of Westgate Resorts’ Emergency Management program; supervises the work of assigned staff; implements program goals and objectives; and performs a variety of administrative and professional tasks in support of assigned area of responsibility. This position requires availability to be on call 24hours and travel in and out of state as needed. While this position does not have direct supervision on any number of team members, the Director of Emergency Management will work with all properties to prepare and put in place their emergency management programs. Responsibilities include, but are not limited to, training, planning, assigning, and directing work.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties And Responsibilities

• Write and revise emergency management plans.
• Respond to field emergencies and coordinate the company’s response in significant emergency situations.
• Develop, manage, and coordinate emergency preparedness and disaster recovery programs.
• Recommend and implement goals and objectives for providing emergency management training.
• Lead, oversee and coordinate emergency service activities including developing, implementing, and maintaining Westgate Resorts’ emergency preparedness and advise Senior leadership during critical events, crises and disasters.
• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing emergency preparedness services; implement policies and procedures.
• Monitor program performance; recommend and implement modifications to systems and procedures.
• Develop and conduct emergency management training sessions with other departments.
• Develop relations with outside organizations including local, state, and federal fire suppression organizations, FEMA, county sheriff’s department, Red Cross, and utility companies; maintain close working relationships to ensure rapid and coherent response in emergency situations.
• Oversee and direct a variety of emergency related training programs with resorts including disaster preparedness programs, hurricanes, fires, etc. including major incidents.
• Prepare and present executive reports to Senior leadership.
• Develop emergency management policy recommendations and tabletop exercises.
• Respond to and coordinate significant emergency situations; provide emergency planning consultation to various departments within the company.
• Develop and oversee the Command Center’s emergency operations; evaluate regular and emergency communication systems; make recommendations as appropriate.
• Promote and coordinate specific activities within the emergency management program.
• Maintain records for disaster relief programs; maintain and file emergency preparedness reports; prepare statistical reports as required.
• Maintain awareness of new developments in the field of emergency preparedness; incorporate new developments as appropriate into programs.
• Perform related duties as required.
• Perform timely internal investigations with well-reasoned and supported decision making including the recommendation of whether a criminal report should be filed.
• Coordinate with Law Enforcement.

Qualifications

• 5-7+ years’ professional and relevant work experience
• 1-3+ years of hands-on experience in emergency management, crisis management and investigations are required Experience working within a hospitality industry, such as guest safety, property security, and operational continuity
• Experience with partnering and supervising internal and external stakeholders who are not in the direct reporting chain

Education & Certifications:

• Bachelor’s Degree in emergency management, public safety, public administration, or a related field preferred or equivalent and relevant work experience required
• Certified Emergency Manager (CEM) and FEMA Certifications highly preferred

Skills/Knowledge:

The individual must be able to perform each essential duty. The content of the subsections listed below are representative of the knowledge, skill, and / or ability required to perform each essential duty.

• Must be able to work any shift, (day or night), and be on call and available 24 hours
• Must be flexible to travel in and out of state as needed
• High level of analytical and problem-solving skills
• Possess a deep understanding and working knowledge of emergency management principles and regulatory requirements, risk assessment, disaster response, and business continuity
• Ability to multi-task, work well under pressure with commitment to deliver under tight deadlines
• Assist fellow Security Managers and Directors with establishing emergency preparedness plans and contingency plans and recovery
• Strong computer and software skills specifically with Microsoft Office with emphasis in Excel
• Excellent written and oral communication skills
• Ability to present information in different degrees of details and form depending on the audience
• Strong judgment and experience with escalation of matters and recommended solutions
• Attention to detail and quality assurance

Supervisory Responsibilities

While this position does not have direct supervision on any number of team members, the Director of Emergency Management will work with all properties to prepare and put in place their emergency management programs. Responsibilities include, but are not limited to, training, planning, assigning, and directing work.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job:

While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The team member is occasionally required to sit. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Language Skills

Excellent written and oral communication skills, must speak, read, and write English fluently. Ability to read and interpret documents such as safety and security rules, operating instructions and procedure manuals. Must have the ability to write routine reports and correspondence. Experience creating presentations and reports for both management and other Company departments.

Mathematical Skills

The ability to add, subtract two-digit numbers and to multiply and divide with 10’s and 100’s. The ability to perform these operations, using units of American money and weight measurements, volume, and distance.

Reasoning Abilities

The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work Environment

The Director of Emergency Management must be able to work any shift, (day or night), and be on call and available 24 hours. Must be flexible to travel in and out of state as needed. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Other

The job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All team members of the Company are expected to perform tasks as assigned, regardless of job title or routine job duties.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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