Oregon Lottery
Location
Salem, OR | United States
Job description
:
We are looking for one (1) Player Services Specialist to join the Player Services Team. You will be in office at the Salem headquarters working 9:00 AM to 5:30 PM Monday through Friday .
Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce; come join our team to be part of the impact.
About the Role
Reporting to the Manager, Player Services, you will provide complex level customer service to lottery customers. Assist walk-in and mail-in customers with prize payment of winning lottery tickets and resolution of ticket and payment issues. Work with Security on technical payment and ticket issues. Notify winners of delays in prize processing. Work with the Department of Human Services and the Department of Child Services to resolve payment issues.
:You Will:
Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into your work the Lottery's commitment to: responsible gambling; diversity, equity, and inclusion; a culture of safety
Rules, laws and processes.
Provide customer service ensuring that prompt and efficient service is provided,.
Perform work as a Lottery Retailer and store providing Lottery Game Sales and redemption and premium item sales.
Provide player support, explain Lottery and game rules and Prize payment options.
Complete Department of Justice and Department of Human Services court orders received for agency debt setoffs.
Maintain confidential information.
Prepare IRS and tax related forms.
Maintain department archiving and records retention requirements.
Provide research for Problem Ticket resolution.
Help train new team members.
Assist Winner Awareness Coordinator with winner experience.
You Have:
Minimum Qualifications
Associate's Degree and three (3) years of experience in high-volume customer facing customer service (in-person/general public), explaining rules, procedures to general public, strong data entry, preference to banking and accounting background; OR
Five (5) years of experience in high-volume customer facing customer service (in-person/general public), explaining rules, procedures to general public, strong data entry, preference to banking and accounting background.
As an employee, you will enjoy:
Work/life balance
Vacation Leave: 10 hours per month, with increased accruals every 5 years
Sick Leave: 8 hours per month
Personal Business Leave: 24 hours per year
11 Holidays per year
Benefits
Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement: post tax, pre-tax options available
The results of this recruitment may be used to fill future vacancies.
The Oregon Lottery® reserves the right to change, withdraw, close, or re-post job announcements.
ORS 461.150 (5) states, "No person will be employed by the state lottery who has been convicted of a felony or any gambling related offense." A background investigation is required before job offer which includes fingerprinting, criminal history, credit history (based on the position), tax records, driving record, affiliation with the gaming industry, and checking employment references and character references.
All employees and members of their immediate family, regardless of where they live, are prohibited-by-law from playing Oregon Lottery® games.
According to the American with Disabilities Act, persons with disabilities who believe they need reasonable accommodation, or help to apply for this position, may call 503-540-1315 or email [email protected]
THE OREGON LOTTERY® IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORKPLACE DIVERSITY.
Job tags
Salary
