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Location

Tennessee | United States

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Job description

Role: EUC/Service Desk Engineer (Executive Support - Mac / Jamf exp)

Very good desktop support EUC guys with good experience in Intune and JAMF

Locations :

Delran, NJ 08075
Jackson,TN 38305

In this role, you will have responsibilities for...

• Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
• Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
• AD and Exchange Provisioning Maintains users, groups, and DLs
• File & Print Management Provisioning and troubleshooting
• Hardware and Software Deployment Desktop and laptop imaging and software deployment.
• Mobile Device Support Managing Apple, Android, and other mobile devices
• Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
• IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

You've got what it takes if you have...

• 5+ years of experience working on a ServiceDesk
• 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
• Bachelor's degree, technical certificate or equivalent work experience
• Strong understanding of ITIL Foundations and prior administration of Service Now
• Expertise with MS Windows and Mac OS Operating Systems
• Excellent technical documentation skills are a must
• Strong analytical, troubleshooting, and problem-solving skills
• Must be a quick learner with exceptional communication skills
• Perform inventory management for all hardware

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Job tags

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Salary