Member Services Rep

Location

Rancho Cordova, CA | United States

Job description

Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Position Summary:

This position interacts with patients health insurance companies as well as physicians and their staff to address questions concerning member eligibility and benefits Primary Care Physician (PCP) assignments Managed Care authorizations and Out of Group claims.

Minimum Qualifications:

- One (1) year of related experience (i.e. office experience insurance services customer service etc.)
- High School diploma required or GED.
- Effective communication skills both orally and in writing.
- Demonstrated skill in working with a wide range of customers while maintaining accurate system documentation. Excellent interpersonal and customer service skills.
- Ability to navigate and utilize information system as well as PC based computer software (e.g. Microsoft Windows Work and Outlook).

Preferred Qualifications:

- One (1) year of related experience in the Healthcare Industry preferred.

***This position is work from home in the Sacramento, CA region.

Job tags

Salary