Service Coordinator Manager
Housing Opportunities Commission
Location
Kensington, MD | United States
Job description
The Service Coordination Manager will be responsible for providing oversight, direction and supervision for the Service Coordination Unit within the Resident Services Division to ensure the unit achieves its goal of providing effective service coordination (including intervention, assessment, referrals and programming) for HOC customers.
ESSENTIALS DUTIES/ RESPONSIBILITIES:
- Provide general oversight, direction and supervision for the Service Coordination Unit.
- Oversee the day-to-day operations of the Service Coordination Unit.
- Directly supervise all senior level Service Coordination Unit employees and administrative staff.
- Develop and maintain partnerships and collaborations with outside organizations to further the goals of the
- Service Coordination Unit.
- Work collaboratively with senior level staff within the department and throughout the organization.
- Monitor and evaluate the service delivery and performance metrics for the Service Coordination Unit.
- Develop programs, special events/initiatives that serve HOC residents.
- Represent HOC on committees, taskforces, boards and councils.
- Coordinate emergency response efforts related to properties/residents served through the Service Coordination Unit.
- Coordinate and manage ongoing training for the Service Coordination employees.
- Develop reports, presentation and surveys.
Minimum Qualifications
- Ten (10) years of substantial and demonstrable experience in the field of Social Work, Social Services, or Human Services.
EDUCATION:
- Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or a related field required. Master’s
- Degree and active licensure as a Social Worker preferred.
KNOWLEDGE AND SKILLS NEEDED:
- Proficient in Microsoft Word, Excel, and Google Suite
- Strong interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership is essential.
- Excellent oral and written communication skills.
- Must have the ability to work independently, meet deadlines and exercise good judgment.
- Knowledge of program development, implementation and evaluation.
- Exceptional leadership skills with the ability to coach and guide supervisory and direct service staff.
- Considerable knowledge of Social Work/Social Service practices and programs.
- Knowledge of subsidized housing programs.
An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where
applicable, reviews driving records in determining suitability for employment. Selected
applicants will be required to submit to pre-employment drug and alcohol screening.
Employment is contingent upon drug and alcohol test results.
Job tags
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