Digital Platforms / Applications Analyst

Location

Joliet, IL | United States

Job description

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members a re our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Digital Banking - Applications Analyst level II or III

Key member of the IT Community Banking team specializing in Digital Banking and Online Account Opening building applications on a Salesforce, Terafina, and ServiceNow backbone. We require expertise in banking applications i.e., community, commercial or treasury management. We prefer expertise with retail banking, Digital Banking or small business banking systems and account management including ACH, Wires, Positive Pay and ACH Filter.

You will manage system configurations, internal support, and vendor management, and work independently to contribute to the design, configuration, build, and daily support of solutions.

• Engage with business partners to solve business problems, liaison between IT, software vendor and various lines of business, particularly our Digital Strategy, Client Care and Marketing teams.
• Collect analyze, document, and communicate business requirements for system enhancements and projects.

Continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations to provide best in class service.

Overall, you will develop a deep understanding of Digital Banking with an opportunity to learn other applications.

Key Accountabilities

Manage, Build and Support Applications

• Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization.
• Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing, communicating business impact, and identifying root cause.
• Lead monitoring and testing of new releases and systems.

Level II

• Identify and learn appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
• Provide consultative support to the day-to-day functioning of business line clients.
• Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
• Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.
• Lead and monitor the testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation. Level II will monitor the releases and systems.
• Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
• Both levels Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.

Level III

• All Level II accountability in addition to the below.
• Mentoring of less experienced colleagues.
• Can lead complex projects independently.
• Creates a product roadmap along with our Line of Business Product Owner.
• Can drive work proactively based on an agreed upon roadmap.
• Can create and deliver an executive level presentation.

  Facilitate enhancements in line with changing business needs.

• Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
• Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.

Compliance and Risk

• Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
• Review and monitor analytics, statistics, and relevant data/information.

Key Competencies for Position

• Problem Solving/Decision Making
• Collaboration
• Drive and Execution
• Planning and Organizing
• People Leadership
  • Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one’s own behavior to accommodate tasks, situations and individuals involved.
• Culture Leadership
  • Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishes trust, credibility, and respect through a track record of meeting commitments.

Qualifications and Education Requirements

• Level III requires 3-5+ years of configuration and support experience with banking systems in either community, commercial or treasury management. We prefer expertise with retail banking, Digital Banking or small business banking systems and account management including ACH, Wires, Positive Pay and ACH Filter
• Level II requires 1-3 years of configuration and support experience with banking systems in either community, commercial or treasury management. We prefer expertise with retail banking, Digital Banking or small business banking systems and account management including ACH, Wires, Positive Pay and ACH Filter

• Requires experience managing a Software Development Lifecycle (SDLC) process with Agile and Waterfall.
• Demonstrated initiative and ability to build relationships with system stakeholders and the team.
• Excellent organizational, data gathering, documentation and follow-up skills.
• Experience in process discovery, implementation, and management.
• Proven track record in meeting deadlines, quickly and accurately troubleshooting issues, problem-solving and communicating with other business units.
• Position may require occasional travel and overnight stay within our major Midwest offices.

• Ability to manage multiple concurrent projects/tasks.
• Excellent verbal and written communication skills to audiences of various levels in the organization.
• Bachelor’s degree in computer information systems, Business, or equivalent work experience.

Old National Bank continually looks for highly motivated and talented individuals. Our people are critical to the Bank's strategy and success. In return we offer competitive salaries, a bonus plan, outstanding benefits like 401K plus 6% company contribution, generous vacation plan, certification and continuing education support, and opportunities for career growth.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.  

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.  

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!

Job tags

Salary