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Location

Columbus, OH | United States

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Job description

Business is booming here at Bob Caldwell CDJR. We are a high-volume new car Dealership with an immediate need for a World Class Service Advisor! As a Service Advisor, you will own the customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in scheduling and customer service. From greeting vehicle owners on the service Drive to writing up the repair order, explaining the repair process. Our Service Advisors are true professionals who enjoy helping others. The ideal candidate would have previous experience as a top performing Service Advisor with a proven track record of success and a top performer in CSI. We are looking for a new Teammate to add to our already great Team. This position has unlimited earning potential as it is a commission-based sales position. Our pay plans are aggressive and some of the best in the business. They are structured on a Team based total shop production format as well as a commission for your individual sales efforts. Who We Are At Bob Caldwell Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Caldwell Automotive Group is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities and not only do we offer training available through Chrysler but we also provide a college opportunity after your 30th day of employment. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership for the past 53 years. What We Offer* Medical, Dental, and Vision Insurance

• 401K Savings Plan
• Short-Term and Long-Term Disability
• Life Insurance after 90 Days of Employment
• Paid Vacation and Company Holidays
• Paid Training
• Self-Development and Professional Growth Opportunities
• Family Owned and Operated (recently celebrated 50 years in business)
• Long-Term Job Security
• Career Advancement and Promotion from within
• Discounts on Products and Services
• College Education Opportunity after 30 Days of Employment. (This is a debt-free opportunity with Strayer University to pursue an Associate’s Degree, Bachelor’s Degree, and Master’s Degree).

Responsibilities * Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Contact customer with status updates daily.
• Follow up with your customers after the service visit to ensure their satisfaction.

Qualifications* Organized and friendly personality

• Computer skills
• Ability to multitask in a fast-paced customer service environment.
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Clean driving record and valid driver's license
• Willing to submit to a pre-employment background check and drug screen

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Job tags

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Salary